When Tom Doane works for a client he does so following the same theme he teaches others; "There is no traffic jam on the extra mile." Tom's work focuses on delivering positive results with training and coaching in the areas of leadership development, customer service, and value-added selling skills.

Tom has worked with organizations in retail, distribution, manufacturing, government, and utilities; he knows how to tailor his message to the audience. His diverse list of clients range from a 29-employee plumbing supply wholesaler in Michigan to large organizations including Microsoft, Tyco Health Care, the city of Raleigh North Carolina, and the Andersen Window Corporation. Tom's hands-on approach has delivered improvements that are sustainable over the long haul.

Before starting his own firm in 1992 Tom was with Steelcase, the world's largest office furniture manufacturer for 9 years. After 4 years in the distribution division Tom spent 5 years as a Team Leader of consultants who worked with Steelcase dealerships across the country on customer service and quality issues.

Presentation Topics...

• Reaching into the Wow Zone; Winning Customers with Awesome Service
  Customized examples;
  "Battling the Big Boxes" for building materials suppliers
  "But I Pay your Salary!" for government
  
  
• Leadership; Leading Others to Lead Themselves
  Customized examples;
  "How to Begin a Leadership Development Process" for training professionals
  "Leadership on the Factory Floor" for a pharmaceutical manufacturer
  
  
• Tom also offers the "Professional Leadership Development Process" which he created.
  This 6 -12 month process is one of the most unique skill development approaches for supervisors and managers ever.
  
  
• Mission Possible Selling; its Value Not Price, So Prove It!

Tom's off the charts energy, his knack for using humor effectively, and his insistence on making sure each session delivers action steps that his audience can put to use immediately have made him a valuable asset to many organizational development professionals.

Along with his magazine and newspaper articles, Tom is the co-author of "The Motivational Leader."

* Please note that while this speaker's specific fee falls within the range posted at the top of this page (for Continental U.S. based events), fees are subject to change without notice. Also note that most celebrity keynotes begin in the $25,000 and up range (most list "Contact for Fee Schedule"). For current fee information or international event fees, please contact your Speakers Platform representative.