Shep Hyken, CSP, CPAE is a speaker and best selling author who works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic, The Loyal Customer and the Wall Street Journal best-seller, The Cult of the Customer. He is also the creator of The Customer Focus program which helps clients develop a customer service culture and loyalty mindset.
In 1983 Shep founded Shepard Presentations and since then has worked
with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA Anheuser-Busch, AT&T, AETNA, Abbot Laboratories, American Express - and that's just a few of the A's!
Shep Hyken's most requested programs focus on customer service,
customer loyalty, internal service, customer relations and a motivational
program titled "You Are The Magic!" He is known for his high energy
presentations which combine important information with entertainment
(humor and magic) to create exciting programs for his audiences.
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