Rebecca Morgan TOPICS: Communication Customer Service Technology FEE CATEGORY:* Contact for fee schedule Profile Program Outlines Testimonials/Client List Request This Speaker

• Better meet your current and future business goals.
• Improve your people's skills for today and prepare for the challenges of tomorrow.
• Create strategies and utilize tools to be more productive.
• Identify and develop skills that are critical for individual and organizational success.
• Enhance relationships inside and outside the organization with colleagues, customers, vendors and other business partners.

A savvy businesswoman, people-productivity expert, and author, Rebecca is an in-demand consultant, professional speaker, seminarist. She empowers the executives, managers, salespeople, customer service reps, individual contributors, and support staff of some of the best organizations. She knows what works -- what produces high achievers.

She conveys information through focused, tailored solutions designed to meet your organization's particular needs. Rebecca's solutions reflect her exceptional communication skills as well as her extensive research and interviews. She delivers solutions that meet the objectives -- on time and on target. Rebecca's services focus on people-productivity enhancement. Rebecca analyzes what is keeping your people from being more effective, and designs appropriate solutions.

These solutions can include:

• Designing and implementing unique departmental or company-wide learning solutions
• Creating self-study or manager-taught training programs
• Delivering customized 45-90 minute keynotes or break out sessions at conferences, management, sales and/or all-company meetings
• Presenting half- or full-day seminars
• Developing and managing multi-part workshop series
• Providing long term individual or team coaching and consulting

Crafted to fit your business needs, Rebecca custom designs and delivers unique productivity solutions that will maximize the return on your investment. Rebecca is one of America's most respected and sought-after people-productivity experts, speakers and learning solutions designers. Best-selling book & tape author Rebecca's learning tools exemplify the excellence she creates in all her work.

She is the author of seven popular books:

• TurboTime: Maximizing Your Results through Technology
• Life's Lessons -- Insights and Information for a Richer Life
• Professional Selling: Practical Secrets for Successful Sales
• Calming Upset Customers
• Inspiring Others to Win (a fund raiser for the US Olympic Committee)
• Best Practices in Customer Service
• Speaking Successfully: 1001 Tips for Thriving in the Speaking Business

She also makes available many books, audio tapes and other success tools. Popular media resource Rebecca is known nationally as a expert in increasing people-productivity and profitability.

She's appeared on or in

• 60 Minutes
• The Oprah Winfrey Show
• National Public Radio's Market Place
• Sales & Marketing Management
• Home Office Computing
• Business Ethics
• Training Magazine
• The Service Edge
• Customer Service Report
• Meetings California
• San Jose Mercury News
• San Francisco Chronicle

And Featured in various learning media

Her program "Creating Success" was included in Nightingale-Conant's highly acclaimed monthly audio sales magazine, Sound Selling. The ManagersEdge monthly audio magazine featured her numerous times. * She has also appeared as an expert in educational videos, including "Calming Upset Customers," "Personal Time Management," and "Empowered and Assertive Communication."

Easy to work with

Clients repeatedly comment that Rebecca is easy to work with. Her "total customer delightment" orientation is one of the reasons approximately 80% of her business is repeat and referral business. She works to make the client's job easy and help them look good. Both her audiences and clients describe her as warm and personable. A frequently-heard comment from her audiences is "She was real." She describes situations her audiences can relate to and solutions they know they can implement. She's down-to-earth with class.

 

A Certified Speaking Professional

 

In 1993 Rebecca received her Certified Speaking Professional (CSP) designation conferred by the National Speakers Association. At the time, the ten-year-old designation had been earned by only 215 people in the world -- less than 7% of the 3200 members of NSA. The CSP is a designation of achievement earned through proven speaking experience. It is awarded to individuals who have completed a comprehensive application process and met criteria set by NSA.

A Certified Management Consultant

Rebecca has recently earned the professional designation Certified Management Consultant (CMC) from the Institute of Management Consultants (IMC). She is the fifteenth professional to earn both the CSP and the CMC designations. Candidates for the CMC undergo a thorough investigation of their consulting experience. They are interviewed by a panel of senior consultants to verify their competence. Additionally candidates must pass a written examination demonstrating their knowledge of the IMC's Code of Ethics. With the addition of this designation, Rebecca demonstrates her competence to provide comprehensive human-development, performance, and people-productivity projects.

* Please note that while this speaker's specific fee falls within the range posted at the top of this page (for Continental U.S. based events), fees are subject to change without notice. Also note that most celebrity keynotes begin in the $25,000 and up range (most list "Contact for Fee Schedule"). For current fee information or international event fees, please contact your Speakers Platform representative.