Lorna Riley TOPICS: Change Customer Service Leadership Risk-Taking Sales FEE CATEGORY:* 5.0k to 10.0k TRAVELS FROM: California Video Profile Program Outlines Testimonials/Client List Books & Videos Request This Speaker

Lorna Riley: Profile

Winner "CONSUMMATE SPEAKER AWARD" Silver Microphone Award, National Speakers Association
• Certified Speaking Professional
  
• Winner "Consummate Speaker Award"
  
• Winner NSA Microphone Award
  
• Winner McBride Top Producer Award

Lorna Riley is a 16-year experienced professional speaker, trainer, and President of the American Training Association. She brings a diverse background and high level of achievement to the podium with numerous awards to show for her success as a business owner, sales executive, sales trainer and program facilitator.

Her track record of increasing sales by 600% in her first sales position, and consistent success as the top sales producer, demonstrates her unique ability to enter into new situations, quickly determine what activities produce the greatest results, and consistently out-produce the competition.

Lorna’s wide range of experiences also includes careers as a classical pianist, teacher, author, computer graphic artist, marketing director, and banking officer. Her diversity provides a unique richness to her programs, while her keen eye for the bottom line provides results driven training.

Her academic background includes undergraduate and graduate work in literature, education, and music. In her personal life she is a mother of two, and wife of 30 years to author Dan Riley. Her “Big Picture” approach shows how we can have it all by increasing our contribution to others.

A member of the National Speakers Association, and the American Society of Training and Development, she’s also written Quest for Your Best: A Roadmap for Finding Fulfillment in a Challenging World, 76 Ways to Build a Straight Referral Business ASAP!, The Movie Lover’s Cookbook: Reel Meals, Acts of Love, and Axe of Love. She has also written and produced several cassette albums including The Power Pak: The Three Most Powerful Skills for Creating Success, Proactive Time Management, and Memory Management. Her family has been featured in national publications such as Glamour Magazine and TV talk shows.

She frequently contributes to trade publications and shares her unique philosophy of success in internationally known seminars, workshops, keynote presentations, and interviews with radio and TV audiences.

Lorna’s dynamic energy and broad knowledge adds depth, humor and intelligence to any presentation. Her message and “how-to’s” on the most powerful skills for creating success captivates, inspires, and moves even the “toughest” audiences to new levels of achievement.

WHY HIRE LORNA RILEY?

• draws from combined 60 years of Gallup poll research into best practices for leaders, managers, sales, and service
  
• expert sales coaching from personal track record of increasing sales by 600%
  
• highest level of customized programs available
  
• consistently rave reviews from a dynamic presentation style
  
• content -driven with humor and interaction
  
• budget saver--developer of over 60 training programs, making Lorna Riley the most versatile speaker available--can present several topics in the same day
  
• free on-site group consulting and problem solving services (up to four hours) for your participants before and after the program(s)
  
• free one-year backup phone coaching for your participants as needed

10 STEPS TO LORNA RILEY’S PROGRAM CUSTOMIZATION

As a high-level customized speaker, Lorna Riley utilizes a variety of research methods and resources in order to guarantee delivery of “high content," on-target programs. The following is a list of methods and resources used when appropriate:

Observations and Interviews

1. Field observation, interviews, surveys of staff, top producers, managers, and/or executives.
2. Interviews and surveys of staff trainers, program developers.
3. Interviews with sales representatives, support staff, team members, and managers.

Your Organization’s Information Resources

4. Existing materials where appropriate:


• mission/vision/values statement
  
• training programs-table of contents
  
• articles about your organization
  
• meeting agenda/invitation
  
• special promotions/campaigns
  
• sales tracking reports
  
• service measurements
  
• sample performance appraisal
  
• association newsletter/magazine
  
• business/marketing plan
  
• staff/organization newsletter
  
• customer/member newsletter
  
• list of awards/contests
  
• strategic plan/objectives
  
• annual report
  
• organization chart
  
• service standards
  
• job descriptions
  
• feedback tools
  
• service recognition programs
  
• recognition programs key product brochures

5. Existing sales tools.
6. Training department.

Outside Information Resources

7. American Training Association’s Resource library (books, audios, videos).
8. Existing American Training Association generic training programs.
9. Latest statistical on-line information and research.
10. Information/tools from leading associations, including NSA, American Management Association, and American Society of Training and Development.

* Please note that while this speaker's specific fee falls within the range posted at the top of this page (for Continental U.S. based events), fees are subject to change without notice. Also note that most celebrity keynotes begin in the $25,000 and up range (most list "Contact for Fee Schedule"). For current fee information or international event fees, please contact your Speakers Platform representative.