Kristin speaks the language of nurses, senior leadership and management, and her keen understanding of culture development tempered with her practical approach to daily issues in hospitals and clinics is a breath of fresh air.

Kristin is the president of Baird Consulting, an international consulting firm specializing in helping health care organizations move from good to great. Her multi-faceted background includes clinical nursing in hospital and public health settings as well as community outreach education and call center management. For eight years, she served as vice president of business development and marketing for Watertown Area Health Services.

Kristin is the author of Customer Service in Healthcare, a Grassroots Approach to Creating a Culture of Service Excellence and most recently, Reclaiming the Passion: Stories that Celebrate the Essence of Nursing.

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