Gary Goodman: Profile

Every field has at least one person who makes a critical difference -- a true innovator. In customer service, sales, and telemarketing, it's Dr. Gary S. Goodman. He combines over twenty years of leading-edge business and consulting experience with a Communications Ph.D. from USC, an MBA from the Peter F. Drucker School at Claremont Graduate University, and a J.D. from Loyola Law School. He also brings a fun sense of humor along with several celebrity impressions to his keynote speeches, seminars, and convention programs.

A best-selling author, Gary's insights and new techniques fill 12 books including Please Don't Shoot The Messenger!; Monitoring, Measuring & Managing Customer Service; How to Sell Like A Natural Born Salesperson; You Can Sell Anything By Telephone!; Selling Skills For The Nonsalesperson; and Six-Figure Consulting. .

Gary's seminars are sponsored internationally and endorsed by over forty universities across the country, including the University of California, Los Angeles (UCLA), and U.C. Berkeley, where he teaches in the Extension Business and Marketing programs.

Gary's client list includes high-profile names such as Abbott Laboratories, Coca-Cola, IBM, Dupont, FedEx, Fidelity Investments, Discover Card, Kraft, Monsanto, Morgan Stanley, MetLife, Symantec, and Xerox. Quoted and published widely, Gary's original ideas appear in more than 1,000 articles and in publications such as Time Magazine, Business Week, and The Wall Street Journal. He is an expert commentator on CNBC and on radio and television programs worldwide. He is President of Customersatisfaction.com and The Goodman Organization, located in La Canada Flintridge, California.

Articles by Gary Goodman:

• Customer Retention Secret: Try Making An Offer They Can Refuse
  
• Will The Recession Actually Improve Customer Service?
  
• The Gift of Work
  
• 10 Reasons To Transform Your Meek & Huddled CSR’ Into Cross-Selling Giants
  

* Please note that while this speaker's specific fee falls within the range posted (for Continental U.S. based events) at the top of this page, fees are subject to change without notice. For current fee information or international event fees (which are generally 25-75% more than U.S based event fees), please contact your Speakers Platform representative.