A best-selling author, Gary's insights and new techniques fill 12 books, three of which were published in 2000, Please Don't Shoot The Messenger!: How To Talk To Demanding Bosses, Clueless Colleagues, Tough Customers, and Difficult Clients Without Losing Your Cool (or Your Job!); Monitoring, Measuring & Managing Customer Service; and 101 Things Parents Should Know Before Volunteering To Coach Their Kids' Sports Teams.

Gary's seminars have been sponsored by over forty universities across the country, including the University of California, Los Angeles (UCLA), where he teaches in the Entrepreneurship and Marketing programs.

Gary's consulting client list reads like a Who's Who, featuring high-profile names such as Dupont, Fidelity Investments, Metropolitan Life, Polaroid, and Kraft. Quoted in Business Week and elsewhere, his original articles appear in scores of prominent publications, including Time Magazine's Internet edition. He is a popular guest on radio and television programs throughout the United States, Australia, and Canada. He is President of The Goodman Organization, located in Glendale, California.

Articles by Gary Goodman:

• Customer Retention Secret: Try Making An Offer They Can Refuse
  
• Will The Recession Actually Improve Customer Service?
  
• The Gift of Work
  
• 10 Reasons To Transform Your Meek & Huddled CSR’ Into Cross-Selling Giants
  

* Please note that while this speaker's specific fee falls within the range posted at the top of this page (for Continental U.S. based events), fees are subject to change without notice. Also note that most celebrity keynotes begin in the $25,000 and up range (most list "Contact for Fee Schedule"). For current fee information or international event fees, please contact your Speakers Platform representative.