Bill Capodagli TOPICS: Management Change Employee Relations Performance Improvement Business FEE CATEGORY:* 5.0k to 10.0k TRAVELS FROM: Michigan Video Profile Books & Videos Request This Speaker

Bill Capodagli: Profile

Progress is dreaming, working, building a better way of life
--Walt Disney

With nearly three decades of management consulting and corporate research expertise, Bill Capodagli (pronounced Cap-o-die) co-authored The Disney Way: Harnessing the Management Secrets of Disney in Your Company, one of Fortune Magazine’s “Best Business Books.” Bill is currently the most requested speaker on Walt Disney’s original success and leadership principles in the U.S. The Disney Way is currently published in eight languages.

Bill's latest book, Leading at the Speed of Change: Using New Economy Rules to Transform Old Economy Companies, was cited as becoming one of Amazon.com's best-selling business books of 2001. This landmark book is the behind-the-scenes story of the creation and fast-track growth of AT&T's networking division, AT&T Solutions. Leading at the Speed of Change provides a template for companies striving to rethink, redesign, and reengineer their operations to meet the changing demands and opportunities of the new Internet economy.

Prior to co-founding Capodagli Jackson Consulting in 1993, Bill held managerial positions at the consulting firms of AT Kearney, Ernst & Whinney (now Ernst and Young) and Coopers & Lybrand. Bill served on the Extended Services faculty of the University of Southern Indiana from 1991-1993 and presented the Disney Way principles to a vast client base.

Bill Capodagli has become one of the most recognizable keynote speakers in recent years, enlightening audiences with his Dreamovations approach (Dream, Believe, Dare, Do), Walt Disney's key success formula and the principles which are transforming both entrepreneurial and Fortune 500 companies alike.

"Create a dream for your organization. Believe in your people, your customers and your partners.
Dare to make a difference. Then just do it!"

"Leading a Service Culture: The Disney Way"
Based on The Disney Way, one of Fortune's Best Business Book

In an age when consumers continually bemoan the state of customer service, the Walt Disney Company is repeatedly hailed as a superior service provider, perhaps the best in the world. Know your guests or customers, treat them honestly and with respect, and they will keep coming: that sums up the Disney credo. Walt Disney led by example, through dreaming up new ways of doing business that had never been accomplished in the past, believing in sound values, daring to take risks, and putting plans together to turn his dreams into reality.

For over twenty years, Bill Capodagli has led organizations to benchmark and learn from the Disney organization. In this presentation, Bill leads his audience to discover the truth that customer service is more than merely taking care of the customers. He challenges leaders to create an environment that encourages every employee to listen to customer problems and attempt "impossible" solutions.

Bill explains The Disney Way model in terms of turning the customer into a "guest" and constantly raising the bar of excellence. During this enlightening session, Bill provides solid techniques for adapting the Disney Way model in non-entertainment environments.

* Please note that while this speaker's specific fee falls within the range posted at the top of this page (for Continental U.S. based events), fees are subject to change without notice. Also note that most celebrity keynotes begin in the $25,000 and up range (most list "Contact for Fee Schedule"). For current fee information or international event fees, please contact your Speakers Platform representative.