• First Impression
• Depth of Knowledge
• Enthusiasm
• Gestalt Focus
• Versatility
• Sense of Humor
• Self-Esteem
• Breadth of Knowledge
• Willingness to Take Risks
• Creativity

The Quest for Quality "Non Manipulative Selling"
Phil presents a way of selling that makes everyone feel good-customers, salespeople, and employers-because you learn how to close more sales without tension, confrontation, conflict or condescension. This approach stresses problem solving skills that turn prospects into long term customers. Topics covered include:

• The Fine Art of Questioning
• Tension Management
• Planning Your Strategy
• Meeting the Prospect
• Studying the Situation
• Proposing Solution
• Confirming the Sale
• Assuring Customer Satisfaction

The Quest for Quality "Service: A Philosophy Not A Department"
What is the function of every business? If you answered, to make a profit you made the mistake virtually everyone makes. Making a profit is the goal of the business, not the function. The function of every employee in every business is to acquire and maintain customers. When you confuse the goal and the function, you fail. This program, also called "Selling With Service", focuses on action Ideas guaranteed to have significant impact on the success of your business. Some key points are:

• Selling Through Differentiation
• Managing Customer Expectations
• Creating Complaining Customers
• Creating Demanding Customers
• Moments of Magic Moments of Truth-Moments of Misery
• The Quest For Quality Prescriptions For Selling Excellence

The Quest for Quality "Maintaining The People System"
Have you even wondered why some people seem to be so effective as managers and supervisors while others never seem to be able to motivate anybody to do anything? "Maintaining the people system," focuses on the ten skills that can turn any employee into an effective supervisor and any manager Into an effective leader This program "demystifies" managing people from a frightening Harvard MBA concept to a series of basic adjustments performed on a "self managed system" by the enlightened "system maintenance person"

• Managing by Wandering Around
• Setting Objectives
• Measuring Results
• Performance Evaluations vs. Evaluating Performance
• The Power of Praise
• Training-Coaching-Counseling
• Flexibility
• Understand/Support the Concept
• Creativity

The Quest for Quality "Influencing People Positively"
A basic significant skill required for Success with other people IS the ability to influence them positively in this presentation, Phil describes the ways we can influence people through Position Power and Personal Power, and the ten personal characteristics that positively influence other people's behavior. These power skills are learnable and practicable. They include:

• First Impression
• Depth of Knowledge
• Breadth of Knowledge
• Versatility
• Enthusiasm
• Gestalt Focus
• Sense of Humor
• Self-Esteem
• Willingness to Take Risks
• Creativity

* Please note that while this speaker's specific fee falls within the range posted at the top of this page (for Continental U.S. based events), fees are subject to change without notice. Also note that most celebrity keynotes begin in the $25,000 and up range (most list "Contact for Fee Schedule"). For current fee information or international event fees, please contact your Speakers Platform representative.