What If You Build It and They Don't Come?
Learn quick-hitting key sales and marketing ideas for anyone in a position of influence.
The Gentle Art of Persuasion
Stop struggling to sell more. Maximize personal influence by learning the fine points of getting into a more predictable way of influence.
Keep Your Customers
Customer satisfaction that keeps them coming back and referring others to you.
Lighten Up, Power Up!
Practical ideas to cope with stress and change in an up-beat, interactive presentation.
Put Yourself In Charge of Change
Discover how you can master being part of something that "always is" and avoid staying stuck in the past.
Breaking Myths of Business for More Success
Take the challenge to question some common myths and more easily secure greater personal and business successes.
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(Outcomes described are based on full-length, 8 to 12 hours, workshops. Can be facilitated in smaller segments.)
Selling With an Unfair Advantage: No Lying, Cheating or Deception
At the end of the training participants will know how to:
- distinguish a buyer-focused approach from a seller-based approach
- identify and apply techniques that develop rapport
- describe and demonstrate effective questioning skills
- learn and practice a 6 step active listening plan
- recognize and employ at least 4 ways to overcome objections
- increase self-awareness of selling strengths and opportunities for improvement
- identify customer style preferences and the differences in guiding them through the decision making process
- appraise goal achieving ability
- understand natural closing approaches to get a decision
- apply a greater range of the selling process strategies
- create an action plan to make your organization achieve concrete results in winning customers
Creating and Sustaining Employee Performance
At the end of the training participants will know how to:
- find and appreciate individual strengths and weaknesses in others
- find and appreciate individual strengths and weaknesses in themselves
- understand and overcome anxiety to delegate
- delegate with confidence and appropriately to the individual situation
- facilitate meetings for results
- systematize a lifelong learning process for employee job enrichment
- activate a goal setting process that gets results
- set personal goals to maximize both individual and organizational performance
- create and sustain a motivating environment that capitalizes on individual differences
Delivering Presentations That Get Results
At the end of the training people will know how to:
- make a presentation to get the results wanted
- loosen the grips of anxiety to improve presentation effectiveness
- manage difficult situations and problems
- increase professionalism through better attitudes, skills and techniques
- develop an action plan to improve the results of the next presentation
Keep Your Customers!
At the end of this training people will know how to:
- establish a reputation for service excellence
- make your job easier and your customers happier
- increase customer satisfaction by managing complaints more effectively
- manage special service situations and problems
- increase professionalism through better attitudes, skills and teamwork
- develop an action plan to make your organization more customer responsive
