Nicholas J. Webb TOPICS: Innovation Technology Customer Service Sales Business FEE CATEGORY:* 10.0k to 15.0k TRAVELS FROM: California Video Profile Program Outlines Books & Videos Request This Speaker

Nicholas J. Webb: Program Outlines

Customer Service Blunders
Based on Webb's upcoming book, No Food or Drink.
• Avoiding the five common mistakes most companies make
• How to identify and eliminate customer punishing policies
• Four easy steps to conflict resolution
• Developing and deploying a customer advocacy program
• How to lead your market in customer service

Innovation Management
Based on Webb's innovation training book, Turn on the lights.

• Developing market-leading products
• Innovation planning
• The better mousetrap myth
• Fast tracking new product development
• Market-based product design

Future of the Healthcare Marketplace
Based on Webb's new book, The Cost of Being Sick.

• The responsibility gap
• The seven key predictions of the healthcare  marketplace
• Success drivers of healthcare-related products
• Developing next-generation market planning

* Please note that while this speaker's specific fee falls within the range posted at the top of this page (for Continental U.S. based events), fees are subject to change without notice. Also note that most celebrity keynotes begin in the $25,000 and up range (most list "Contact for Fee Schedule"). For current fee information or international event fees, please contact your Speakers Platform representative.