Great Customer Service
What you will learn: - Learn the six steps to being people-centered
- Watch employees at all levels buy into the organization's mission
- Realize that competitors want your customers and your profits
- Find out the most effective way to overcome industry parity
- Understand the links in "The Service-Profit Chain"
- The organization itself can become a competitive weapon
- Excellent customer service is the key to long-term success
- Productivity comes through business literacy and empowerment
- Achieving "buy-in" to the organization's mission is critical
- Growth and profit come through repeat business
- Teams and an entrepreneurial style get the job done
The Opportunity Imperative: Entrepreneurship in Established Companies
"The issue for mature organizations is nothing short of survival. They either become more nimble and entrepreneurial or they perish." --Prof. Jeffry Timmons, Babson College
What you will learn about Corporate Entrepreneurship:
- Entrepreneurs will eventually dominate most industries
- Entrepreneurs have created the "new" management model
- Understanding the entrepreneurial process is essential
- Liberate your organization
- Conduct an Opportunity Audit
- Employees thrive in entrepreneurial environments
Questions from Tyler's talk to stimulate your audience:
- How does our culture compare to those at Southwest and Apple?
- Can we reconnect with customers the way Coca-Cola did?
- Should we have an Innovation Campaign or an Innovation Officer?
- Are there lessons for us in the way Steve Jobs leads?
- Would Intuit's "lack of structure and process" be good for us?
- Do we identify and encourage internal entrepreneurs?
The Excellence 2000 Tour: Strategies for Winning in the 21st Century
Custom designed for your group...The Excellence 2000 Tour inspires audiences because it shows men and women just like them grappling with common issues, challenges, and opportunities. The customized tour is inspirational and educational. Audiences love this approach to learning.
