Legendary Service: The 10 Fundamentals -
There is a reason that these concepts have been among the most widely used all over the world for the past six years. Having been translated into over 11 languages, hundreds of organizations such as Disney, Appleton Paper and Johnson & Johnson have credited these Fundamentals as having a direct impact on their business success. This keynote will give participants an overview of core competencies that have been tied to the successful use of Service as a competitive advantage.
Optional designs can come from selecting one or some of the Fundamentals that are of particular importance to your group. The Fundamentals are:
1. Make a Commitment to Service
2. Develop a Proactive Recovery Strategy
3. Ensure Continuous Improvement
4. Listen to Customers
5. Facilitate Change
6. Define the Playing Field
7. Provide Autonomy
8. Measure Performance
9. Hold Everyone Accountable
10. Celebrate Success
Frontline Service
There is nothing more important than the superior execution of the delivery of service at the point of contact with the customer... the front line! All the strategies, knowledge, systems and data bases are of no consequences if they cannot be translated into improved performance at the front line. This presentation will entertain and energize front line personnel with humorous stories and anecdotes. They will receive an overview of the key elements in the superior execution of service delivery. This overview will raise their awareness and understanding of the importance of service and their critical role.
Optional designs can be created by targeting one or some of the elements listed below. These targeted presentations can provide participants with strategies and skills that will help them make the most of their day-to-day interactions with people who receive their services. Key elements are:
1. Why Service and What Is It? - The Competitive Difference
2. Service is Inside Out - Teamwork Inside the Department and Beyond
3. Create Uniqueness - Be Better, Faster and Different
4. Pay Attention - The Customers' Perception Counts
5. Recovery - Turn Complaints Into Positive Gains
* Please note that while this speaker's specific fee falls within the range posted at the top of this page
(for Continental U.S. based events), fees are subject to change without notice. Also note that most celebrity keynotes begin in
the $25,000 and up range (most list "Contact for Fee Schedule").
For current fee information or international event fees, please contact your Speakers Platform representative.
