Robert Spector TOPICS: Customer Service Corporate Culture Management Retail Marketing FEE CATEGORY:* 15.0k to 20.0k TRAVELS FROM: Washington Video Profile Program Outlines Testimonials/Client List Books & Videos Request This Speaker

Robert Spector: Program Outlines

Amazon.com
Robert tells the story behind the story of Amazon.com; the story you’ve never heard. His presentation covers the life of Amazon.com founder Jeffrey Bezos; his idea for Amazon.com; and how he built it up to become the most recognized retailer on the Internet. The presentation will answer the following questions:
• Who is Jeffrey Bezos?
• How and why did he decide to start Amazon.com?
• What was the original concept for Amazon.com?
• Why did Bezos select Seattle to launch the company?
• How did Bezos and company construct the Amazon.com Web site?
• How did Bezos raise the capital for Amazon.com?
• How and why did he change his original concept?
• How and why did he change his philosophy to "get big fast"?
• How did Jeff Bezos become the poster boy of e-commerce?
• What has been the impact of Amazon.com on businesses throughout the world?
• What is the future of Amazon.com?

How To Become The Nordstrom Of Your Industry: The Eight Management Principles of America's #1 Customer Service Company

1. Provide Your Customer With Choices
2. Create An Inviting Place for Your Customers
3. Hire Nice, Motivated People
4. Sell The Relationship: Service Your Cusomers Through The Products and Services You Sell
5. Empower Employees To Take Ownership
6. Dump The Rules: Tear Down The Barriers To Customer Service
7. Encourage Internal Competition
8. Commit 100% To Customer Service

* Please note that while this speaker's specific fee falls within the range posted at the top of this page (for Continental U.S. based events), fees are subject to change without notice. Also note that most celebrity keynotes begin in the $25,000 and up range (most list "Contact for Fee Schedule"). For current fee information or international event fees, please contact your Speakers Platform representative.