All the programs below can be adapted for a keynote, breakout, seminar, facilitation or retreat. Arnold can tailor a combination of the programs below to meet your exact needs! Customer Service
Keeping Customers for Life - Building a "WOW" Customer Experience
The only way to differentiate yourself and become less of a commodity in the marketplace is through exceptional customer service. The quality of customer service you give determines the level of approval customers give you and your organization. This session will provide you with proven strategies and solutions to help you retain your current customers, get positive word of mouth, enthusiastic referrals and a "wow" feeling about you and your services.
Communication
Communicate Like a Pro - Boost Your Communication IQ!
Let's face it - Only 15% of your ultimate success in life will be due to your technical skills. The other 85% of your success will be due to your communication, human relations, attitude, emotional intelligence and social skills. This program will help you get along with everyone, develop more positive relationships, reduce conflicts and get others to sing your praises.
Presentation Skills
Put Power, Punch and Pizzazz into Your Presentations
Project poise and professionalism ... Captivate your listeners ... Persuade people to act on what you say ... Develop comfort and confidence. Whether you speak to one person or a group of 100 this session is for you. People who present well are perceived as more intelligent, confident, professional, successful, popular, likeable and trustworthy. This session will help you eliminate ‘speakers anxiety’, get your message across in a clear and concise manner, helpyto persuade, motivate and influence others, win more proposals, close more sales, get more enthusiastic referrals and boost your image.
Marketing and Sales
Marketing Boot Camp - Boost Your Bottom Line – NOW!
Based on Arnold’s critically acclaimed book, Marketing Boot Camp, you will learn easy-to-implement, step-by-step strategies and solutions to outwit, outflank and outfight the competition. Arnold will focus on what you can do immediately to get more customers, keep them coming back and to get enthusiastic referrals. This interactive, high content and entertaining session will help you differentiate yourself from the competition and position yourself for success.
Personal Development
15 Ways to an Irresistible You
What if you could make yourself irresistible to anyone, anytime, anywhere? Imagine what that would do for your career, not to mention your life? You’ll walk away with step-by-step instructions guaranteed to assist you in becoming more persuasive, influential and in getting everyone to sing your praises! Learn how to SOFTEN your image to make yourself more likeable and approachable; communicate with any personality to persuade, motivate and influence, learn the 3 keys to developing any relationship; 3 steps to keep your attitude adjusted at all times; do’s and don’ts of effective communication, how to avoid misunderstandings, body language tatics, how to become more memorable, more charismatic, and how to say “NO” in a nice way and more...
