Rich Sales
“Nobody gets paid until someone sells something.” As old as that adage is, it’s probably more true today than ever. With the global economy, web offerings, and a complex and confusing selling environment, there’s never been a better time to rethink your sales process. In this dynamic session, Tim challenges almost every traditional sales method. He demonstrates why doing nearly EVERYTHING “opposite” of what Selling 101 teaches could very well be the BEST success secret in selling! This program is designed for sales professionals who desire to improve sales results, boost closing ratios, increase market prospecting results, improve productivity AND never make another cold call… ever. Come prepared to laugh, take copious notes, and actively participate as each member of your team develops a personal action plan for long-term success.
Rich Service
In this information-packed program, Tim shows your organization how to use problem-solving teams, leadership involvement, and customer-centric service models to blow your competition away. This session also addresses how to reduce complaints, increase satisfaction, and reduce employee turnover, as well as how to hire the right people and train them for the right jobs. The content for this session was primarily developed while Tim consulted onsite with the staff of a luxury hotel for an entire year. Utilizing Tim’s methods, which are applicable to nearly every industry, this property achieved its goal of becoming a 5-Diamond hotel. This session shows you how your organization can achieve equally impressive results and higher profitability as well.
Rich Relationships
Experience team transformation as Tim facilitates your organization through a powerful relationship-building “adventure” where participants work indoors or outdoors to model and learn his effective principles for Rich Relationships. Resolving conflict, understanding and valuing differences, enhancing communication, and restoring relationships are all explored during this program. Note: While this content has been delivered as part of a keynote presentation, it is ideally designed for smaller groups in a half-day or full-day format. The activities used are safe, creative, and mind-stretching. Most importantly, they result in Rich Relationships.
Rich Thinking
This session is based on Tim’s research for his popular book Transformation Thinking (Putnam/Berkley). Tim believes that how you respond to this environment of unprecedented change will determine either the demise or destiny of your organization. It’s simple--change or die. Tim shows you how to change positively and how to use change to motivate your organization to move forward. Proven tips and techniques to increase workplace innovation, inspire competition, and produce new approaches are given in this highly participatory and innovative session. Attendees acquire ideas that can be used immediately to produce new thinking, idea generation, and change strategies.
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