OFF-THE-CHART LEADERSHIP RESULTS:™

In the midst of challenging times, we need to develop strategies to reach goals while being responsive to changing needs. Learn how to develop a high-performance, results-oriented organization by learning the process of off-the-chart leadership effectiveness.

Off-the-Chart Leadership ResultsTM combines 60 years of research into a powerful four-stage road map for navigating through challenges and achieving preeminent results. This program may be delivered as a keynote, half, full day workshop, or in modules that develop specific leadership competencies. Attendees will learn how to:

• distinguish between managing and leading
• ask the right questions to set the right course
• inspire a shared vision and develop true “result-driven” missions
• set effective result-driven goals and priorities based on core values
• set performance standards and expectations that get results
• keep results organizationally balanced
• exceed the four levels of customer expectations*
• be a role model, coach, and counselor
• empower and motivate a workforce to consistently give its creative best
• employ five ways to increase appropriate influence
• develop strategic, synergistic, balanced, and enduring action plans
• creatively “tinker” and innovation techniques for solving problems
• monitor and test plans
• make confident decisions more quickly
• evaluate results and quality control
• deal with postponed results and setbacks
• create a culture of continuous learning, teamwork, creativity, and innovation
• make the most of “failure”
• use effective feedback and evaluation techniques
• set up rewards and recognition programs that motivate results

The bottom line is that participants will receive the inspiration, enlightenment, and how-to's for increasing productivity and effectiveness in a challenging world.

THE CHANGE GAME: How to Win at Every Turn Learn the four stages of the change cycle, how to anticipate change, get unstuck, and be prepared for the unknown. You will learn how to create order out of chaos, use effective communication tools, and implement proven strategies that provide strength and control in rapid change.

QUEST FOR YOUR BEST: Achieving Excellence in Chaos and Change
Discover the road map for personal and professional excellence: inspiring a shared vision, getting unstuck, using appropriate resources, communicating with clarity and speed, reducing risk, solving problems, overcoming resistance, and finding rewards that motivate continual excellence.

10 TYRANNIES OF OUR TIME: And What you Can Do to Get Out From Under
Learn how to conquer the tyranny of speed, idle talk, moreness, the learning cure, fear, perpetual planning, perfectionism, sacred cows, rising expectations, lost time, nonstop change, and technology. Straight tools and tips delivered for survival in a fast-paced world.

BILLIONS OF CUSTOMERS: Creating Customer Advocates
Based on Gallup's 20-year research of over one billion customers, learn the four stages that turn prospects into advocates who sing your praises. Advocates build a "free" sales team that spread your word. Learn how to listen, respond, and resolve explicit and implied problems, use the telephone for maximum service, eliminate customer obstacles, and maximize "moments of truth."

SOARING SALES: Achieving Blockbuster Sales Results
Learn how to set "stretch" goals, utilize sales resources, eliminate "No," use two words guaranteed to increase sales, face challenges enthusiastically, and gain multiple concurrent results. Discover selling more in less time, 76 ways to build a straight referral business, and managing sales time/territory.

THE EVERYDAY JACKPOT: Winning Your Vitality, Balance, and Meaning in Life
Discover the secrets of lining up the three most important areas of life so that you can feel like a winner everyday. Learn how to be actively calm, juggle the components of a balanced life, use six RX's for managing stress, eat for energy, guide self-motivation, prevent job burnout, manage multiple A priorities, end the do-it all syndrome, and 30 timesaving tips for winning everyday.

TIME MANAGEMENT FOR RESULTS: Achieving Mastery Over Time
Learn three stages of managing time, set missions/goals, implement three techniques for managing multiple "A" priorities, eliminate the 10 biggest time wasters, utilize six criteria for efficiency, reduce stress, achieve work/life balance, schedule activities for maximum results, manage paperwork over- load, use organizational solutions, and allocate time for all you want to achieve.

LORNA RILEY’S SIGNATURE PROGRAMS

CHANGE MANAGEMENT

• The Change Game: How to Win at Every Turn

CUSTOMER SERVICE

• Off-the-Chart Customer Service Results
  
• Billions of Customers

• Off-the-Chart Leadership/Management Results Series
  
• How to Train and Motivate Staff When You’re Too Busy and Don’t Have Time!
  
• Bringing Out the Best in People

MOTIVATIONAL PROGRAMS

• Quest for Your Best Series

• 76 Ways to Build a Straight Referral Business, ASAP! (Book available)
• Off-the-Chart Sales Results: Soaring Sales

LIFE BALANCING/STRESS MANAGEMENT

• The Everyday Jackpot: Winning Your Vitality, Balance and Meaning in Life

• Off-the-Chart Team Results

TIME MANAGEMENT

• 12 Tyrannies of Our Time: What You Can Do to Get Out From Under

LORNA RILEY’S TRAINING PROGRAMS
Lorna Riley specializes in the three most powerful skills for creating success. It is a combination of the three skills working together that produces results. Here is a list of workshops, breakouts, and seminars available within each of the three skills.

Sales and Communication

1. Effective Interpersonal Communication
2 . Presentation Skills
3. Basic Selling Skills
4. Advanced Selling Skills
5. Selling to Corporate America
6. Major Account Selling
7. Strategic Account Selling
8. Questions are the Answer
9. Relationship Selling
10. Value/Consultative Selling
11. Telephone Skills
12. Telemarketing
13. 40 Mistakes Sales Professionals Make
14. Conflict Management
15. Result-Driven Leadership Skills
16. Breaking Through the Glass Ceiling
17. Team Building
18. Train the Trainer
19. Management Training
20. Customer Service
21. Listening
22. Behavioral/Social Styles
23. Supervisory Skills
24. Negotiations
25. Calming Upset Customers
26. Assertiveness Training

Time Management

27. The Challenge of Change
28. Result Missions and Vision
29 . How to Reach Your Income Goal
30. How to Sell More in Less Time
31. Organizational Skills
32. Result Goal Setting
33. Balancing Home and Career
34. Quest for the Best
35. Preventing Job Burnout
36. Stress Management
37. Time Management and the Phone
38. Life Management
39. How to Train and Motivate Your Staff When You're too Busy and Don't Have the time
40. 76 Ways to Build a Straight Referral Business ASAP! (book available)
41. Effective Delegation
42. Achieving Mastery Over Time
43. 10 Tyrannies of Our Time: Conquer...
44. The Everyday Jackpot: Winning Vitality, Balance, and Meaning in Times of Turmoil
45. Attitude Adjustment Techniques
46. The Psychology of Motivation
47. Psychology of Selling
48. Motivating Employees
49. Problem Solving
50. Strategic Planning
51. Decision Making
52. Creativity
53. Memory Management
54. Value Clarification

* Please note that while this speaker's specific fee falls within the range posted at the top of this page (for Continental U.S. based events), fees are subject to change without notice. Also note that most celebrity keynotes begin in the $25,000 and up range (most list "Contact for Fee Schedule"). For current fee information or international event fees, please contact your Speakers Platform representative.