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Terri Thomas - Assistant Vice President WorldCom "Our managers now have a positive framework to use when coaching their employees. This means they are spending more time actually working together to improve. As a result, we have experienced reduced turnover, better performance, and significant cost savings." Lori Ulichnie - Vice President, Human Resources Excell Agent Services "Positive Performance provides our supervisors and managers with the tools they need to develop superior performance, confront performance that does not meet expectations, and handle performance problems in a way that encourages individual responsibility... I appreciate that the training materials are designed with examples that relate specificially to the real-life situations commonly faced by our supervisors and managers... The superior quality of the Leader's Guide material allows us to ensure a greater level of consistency across our 60 locations." Margene Caffey - Director, System Human Resources Texas Department of Mental Health & Mental Retardation The POSITIVE PERFORMANCE ¨ Management system and training materials
Articles by Randy Pennington:
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