The programs listed here are offered as keynote speeches or breakout sessions, but can also be customized to an organization's needs as half-day programs. Most of these topics are also available as extensive training courses. EMOTIONAL INTELLIGENCE: NEW FRONTIERS IN EXPLAINING BEHAVIOR AND CHOOSING A SUCCESSFUL LIFE
Have you ever heard the phrase "book smart, but no common sense?" Have you ever thought that while IQ is important, it doesn't necessarily make for an excellent performer or a successful and happier person? Of course you have! And the smart people who research this have finally developed completely new ways to define and cultivate intelligence that has direct application to the workplace, to your profession, and to your personal life. Joan Pastor has been fortunate to be involved in the pioneering research in this new field. Learn the six components that make up emotional intelligence (including anger control and social skills) and how you can increase not only your "Emotional IQ," but the quality of your life as well. Click here for more information.
THE BREAKTHROUGH TO SUCCESS: HOW TO GET OUT OF YOUR OWN WAY
Sometimes success is easier to achieve than you might think. What you think could very well be the greatest obstacle in your path! Learn the real nature of success and failure, where you personally stop yourself from achieving more, and how to use failure as a stepping stone for success.
LEADERSHIP: WHEN IT'S HEALTHY, WHEN IT'S NOT, AND WHAT WE CAN DO ABOUT IT
If there is one thing that last September and Enron have confirmed for us, it is that there are excellent leaders out there, and there are not. But we all know that good and potentially harmful leaders exist in all organizations, large and small. In this session, you will learn what the research shows most makes a manager or executive an effective leader, and work on developing a few of those skills yourself. We will also look at what makes an ineffective leader and look at the "dark side of leadership." Learn exactly how potentially harmful peope move into leadership positions in the business world, how they can create so many problems but still keep their power, and why they eventually fail, taking many others with them. This session is guaranteed to make you really think.
GOAL DIRECTED NEGOTIATION: THE 5 SECRETS TO SUCCESSFUL NEGOTIATIONS AND CONFLICT RESOLUTION WITH OTHERS
Negotiation skills are fundamental to quality customer service and vital for selling your company's products or services. Internal negotiation is also crucially important for decision making, teamwork and problem solving. But you won't be successful if you can't negotiate on-going workplace alliances, or keep your customers plus generate referrals. This presentation will teach you to gain the trust of others with integrity, identify needs, present your opinions, cut through the daily business routine that deadlocks decision-making, and strategies, strategies and more strategies!
THE POWER OF POSITIVE PERSUASION
In this seminar, you will learn how to develop positive, non-manipulative "influencing" skills. The ability to influence is just as important as negotiation and conflict management. By using these barely perceptible communication skills, even the most resistive persons will see the benefits of your recommendations. Use of these skills will earn you the respect of your clients, management, and co-workers.
BUILDING BRIDGES THROUGH CROSS CULTURAL COMMUNICATION
Joan Pastor will show you, with practical suggestions, how to understand and communicate more effectively with those from different backgrounds. This seminar will focus on how to overcome communication barriers and how to overcome cultural faux pas. An in-depth analysis is also taught on how to avoid stereotyping and its causes, as well as how to communicate with those who are stereotyping you.
SO, YOU THINK YOU'RE A GREAT COMMUNICATOR!
Most professionals realize that communication skills are just as important to their work as the technical skills. The focus here is on important skills most people don't usually consider but are absolutely necessary, such as listening skills, handling conflict, handling difficult people and situations that arise in your profession (or within the department and project teams), developing mental flexibility, communicating from a client-centered approach, and so on. This material is often combined with other training programs listed here, or can be given as a highly dynamic keynote or breakout session.
DYNAMIC INTERVIEWING TECHNIQUES
This workshop will address strategic skills necessary to conduct a successful interview. You will learn how to ask all types of questions in a nonthreatening manner, thereby receiving extensive information. Some of the covered topics are planning the interview, building rapport quickly, conducting the interview, tips for detecting lying, opening and closing techniques, how to gather information as effectively and efficiently as possible, developing more spontaneity while interviewing, etc.
MANAGEMENT DEVELOPMENT
If you are a supervisor or manager, you probably came up through the ranks of your organization. The challenge: people who are promoted because of excellent professional and other technical skills do not necessarily have an instinctive grasp for how to be an effective manager. Learn what is required of a manager in today's organizations and how to coach employees and manage employee performance, network effectively in the company to build the department's image and services, delegate and solve "people" problems properly, develop a mission, vision and strategic goals that everyone will follow, develop a team effort, and influence upward. These skills will make your job much easier, and much more enjoyable!
TRAIN THE TRAINER/PRESENTATION SKILLS
These two highly interactive programs focus on public speaking, delivery and how to interact with the audience effectively. Joan will cover all the facets of speaking and/or training skills, such as managing stage fright, using body language, voice and words to impact presentations. Learn how to teach, facilitate and entertain and how to build immediate rapport with any size or level group. Also, a presentation or training program will not be a success without successful preparation, so a highly efficient process for preparing training modules and speeches is taught. The presentation skills program is useful for any type of presentation you have to give, as is the Train the Trainer process.
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