Gloria Petersen

Gloria Petersen: Program Outlines

Do you realize that how things end make a greater impression on people than how they begin?

The good news is that you can save an awkward moment with a powerful rebound that sets a lasting impression. But you must first understand what happened so you can put a new strategy in place.

This begins by gaining specific communication attributes that deliver better results than you ever expected.

Using these attributes will:

• improve the social skills of your management team so everyone can enjoy a greater spirit of cooperation,
• help you know the best approach to use with a diversified customer base,
• enhance the personal magnetism of your leaders to ensure that they attract loyal team members and customers,
• model the social skills leaders need for a wide range of applications.

And they can be learned!

Through our customized seminars and workshops, you can experience for yourself the effectiveness of these attributes.

Topic Ideas:

Business Etiquette/Protocol

• The History of Etiquette
• Gender/Age/Cultural Influences
• Meeting/Seating Protocol
• Conference/Trade Show

International Protocol

• International Protocol Guide
• Briefings/Debriefings
• Gift Exchange Do’s/Dont’s

Cultural Diversity

• Cultural Etiquette Variances
• Nuances to Avoid
• Crossing Cultural Barriers

Business Socializing

• Business Lunch Tutorial
• Dine Like a Diplomat
• Mix and Mingle Like a Pro
• Networking Simplified

Personal Empowerment

• Power of Perception
• Engage Your Personal Power
• Captivate with Presence
• Body Language Cues
• Connect with Charisma

Communication Style Units

• Impressive Greetings
• Formal Introductions
• Handshake Messages
• Conversation Skills
• Business Card Exchange

Behavior

• Civility in the Workplace
• Conflict Diplomacy
• Office Politics and Gossip
• Handling Rudeness

Electronic Community

• Email Composition
• Social Media Reputation
• Telephone Savvy

Personal Enhancement

• Image Development
• Color Analysis
• Body Line Analysis
• Personal Style

Business Dress

• Casual and Tailored Defined
• Trends and Taboos
• Strategic Dressing
• Power Dressing
• Head to Toe Assessments