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Rebecca Morgan
TOPICS:
Communication
Customer Service
Technology
FEE CATEGORY:*
Contact for fee schedule |
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Rebecca Morgan, CSP, CMC
Programs Rebecca's content-rich, fun, upbeat, and idea-packed presentations are perfect for: High-tech and high-touch Her programs are educational and entertaining. They are often a rich mix of high-tech and high-touch. She often uses multi-media computer-generated visuals to reinforce her points. This, coupled with a mixture of unique stories and original humor, relevant examples, immediately useful information, interactive exercises, workpages, and even magic create a memorable educational experience. It is why she's in demand nationally with organizations large and small. The excitement and enthusiasm Rebecca generates inspires her audiences to use the practical tools she gives them -- to act on the ideas. They walk away with insights, motivation, and commitment to results. Calming Upset Customers How do you make your upset customers happy? What can you do to ensure upset customers will return, will be satisfied, and will refer others to you? It's the little things that pay off big. Learn what upset customers want, how to calm them, and how to retain and grow their business. The concepts in this program are applicable to internal and external customers. -
Assess your calming skills -
Why do customers get upset? -
What can you do to avoid them getting upset? -
What do they want from you? -
How to calm them -
Your words make a difference -
Body language and voice tone -
After the customer is gone -
Practice 45-90 min., half-day, full day Professional Selling: Practical Secrets for Successful Sales How should you begin your sales call for greatest effectiveness? How can you be friendly yet get down to business? What is the best way to uncover the concerns of your prospect? How can you then turn these uncovered areas into a sale? What are ways to close for commitment? How do you manage your in-office and on-the-road time to be most effective? Learn how to: -
Find qualified prospects -
Defrost telephone cold calls -
Pre-call strategize -
Start off the face-too-face meeting right -
Focus on the prospect's/customer's needs -
Identify your prospects' buying-styles -
Enhance your listening skills -
Reduce resistance and counter concerns -
Close for commitment -
Obtain referrals -
Organize yourself for more sales -
Follow up easily 45-90 min., half-day, 1-2 days Time Management Triumphs: Get Results You Can Measure Do you go home feeling like you haven't accomplished much? Are you bothered by seemingly constant interruptions? Would you like to make use of little pieces of time throughout your day? Do you put off doing tasks you know you should be doing? Do you rush at the last minute to put together projects you've had weeks--or even months--to work on? Learn how to manage your time to accomplish your top priorities. In this interactive, fun seminar, we'll discuss how to keep on top of your commitments and manage your life with more ease. You'll walk away with new ideas, new determination, and new tools to help you keep organized. Learn how to manage yourself and your day by using practical ideas that are applicable whether you use an organizer system or not. -
Understanding your attitude about time -
Time troublers analysis -
3 keys to reducing time problems -
4 T's: Trash, Tickle, Transfer, Take Action -
Salvaging scrap time -
Vanquishing procrastination -
Organize your life -
Manage interruptions -
Silence visual noise -
Project planning 45-90 min., half-day, full day Ten-week, five-part mail reinforcement is available, as is a half-day follow up refresher. Interpersonal Communication Savvy Have you had associates with whom you just couldn't communicate? Do you know people with whom you "talk the same language" and others who seem to be talking Martian? Would you like to understand how to communicate with others so they'll be most responsive to your requests and ideas? This program can include: -
Empowered and assertive communication -
Enhancing listening skills -
Understanding different communication styles -
Ensuring congruent nonverbal communication -
Your word choice makes a difference -
45-90 min., half-day, full day Master Management Communication When you talk to your staff, do you sometimes feel like you're talking to a wall? Do you have trouble getting them to do what you want them to do? Do you feel like it's often quicker and easier to do the job yourself? This program is applicable for not only new managers or supervisors, but as a often much needed refresher for managers who think they know what to do, but aren't doing it. Learn how to: -
Delegate effectively -
Follow up with your team members -
Coach your associates when the results aren't what you'd expected -
Listen to your staff's concerns and suggestions for improved procedures -
Give positive and constructive feedback. -
45-90 min., half-day, full day Learn to Train Effectively: Using Gimmicks, Games and Gizmos to Enhance Learning Do you sometimes have difficulty making your sessions stimulating? Have you caught people nodding off in your presentations? Do you want to know how to use appropriate interaction and unusual techniques to keep everyone involved? Then this program is for you! We'll focus on the "whys" and "hows" of utilizing fun, interactive training techniques to speed learning. This is an annotated training--the techniques will be demonstrated, then the process discussed. You will learn how to: -
Utilize adult learning techniques for greatest retention -
Start a session to get people focused on the topic -
Use appropriate props to anchor points -
Design activities to stimulate learning -
Create review materials to ensure learning has happened 45-90 min., half-day, 1-2 days if video coaching and practice are utilized The Power of Our Words "Words not only affect us temporarily; they change us." -- David Riesman, The Lonely Crowd Our words are so much more powerful than we give them credit for. We take our words for granted, because we say so many in a day. We don't take the time to think through "How might my comment leave the receiver? Feeling respected, or diminished? Feeling better about himself, or worse?" This inspiring talk is an in-depth look at how others' words have affected us, and how our words can affect others. Every audience members has had someone hurt them with their words, but they often haven't seen how their words affect prospects, customers and co-workers. The insights are shared with humor, warmth and honesty not often seen from the platform. The program is touching and insightful, as well as humorous. 45-60 minutes TurboTime: Maximizing Your Results Through Technology If you're like most people, you use less than 20% of the power of your computer. How can you get the most use out of the incredible tool right under your fingertips? We'll discuss simple, inexpensive ways to maximize what you probably already own. We'll speak in plain English, not techno-babble, so even if you're technologically inexperienced, you'll walk away with specific ideas you can apply tomorrow. This isn't a "what-keystroke-to-hit" kind of program. It's a motivational informational talk to help you get excited about using the tool you already have more effectively. This will help you accomplish more easier and quicker. We'll discuss cross-platform ideas that are available for Mac and DOS/Windows. Topics can include: -
Using e-mail effectively--do's and don'ts -
Understanding and using macros for repetitive keystrokes -
Automating repetitive tasks -
Keeping on top of your schedule -
Electronic rolodex/contact manager -
Creating and showing presentations via computer -
Backing up data easily and regularly
* Please note that while this speaker's specific fee falls within the range posted at the top of this page
(for Continental U.S. based events), fees are subject to change without notice. Also note that most celebrity keynotes begin in
the $25,000 and up range (most list "Contact for Fee Schedule").
For current fee information or international event fees, please contact your Speakers Platform representative.
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