Doug Lipp: Books & Videos
 The Changing Face of Today's Customer
by Doug Lipp
Customers and employees from around the world are changing the way business is done at home. The Changing Face teaches you vital strategies to attract and retain this rapidly-growing customer and employee base and expand your business, large, or small. Readers will develop "Cultural Sense," learning how to overcome obstacles to a global service and leadership approach. Includes a foreword by Peter Ueberroth and testimonials from prestigious business leaders such as Ken Blanchard, co-author of The One Minute Manager" Order Here
 Even Monkeys Fall from Trees: The Key to Maintaining Your Balance and Recovering from Inevitable Mistakes
by Doug Lipp
This book is designed to be a practical tool to help you analyze the service and products you or your organization provide from the standpoint of being in balance. How well are you attending to both the "art" and "science" needs of your employees and customers? With these 11 exercises that have been adopted by world class organizations, you can determine: your individual and organizational strengths, where you need to make improvements, specific action steps to maximize your strengths and minimize your weaknesses, and a blueprint to attain and maintain your balance! Order Here
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