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Louis Gravance
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Louis Gravance: Program Outlines
"HOW TO CREATE THE HAPPIEST WORKPLACE ON EARTH"
Ever wonder how a company like Disney maintains “Service Excellence” on a daily basis? I am often asked, “How does Disney manage to have such happy employees?” Discover some of the techniques and themes used to train and motivate thousands of Disney “Cast Members” annually. THESE ARE UNIVERSAL CONCEPTS THAT CAN BE APPLIED TO YOUR ORGANIZATION. Based on over ten years of experience as a Disney Traditions “Professor”, this talk is particularly aimed at keeping every employee “Emotionally Connected” to their purpose. You will see the power of GOAL FUSION between you and every member of your team. Either “backstage or onstage performers” from such hardworking areas as call centers, sales, health care professionals, custodians and housekeepers must understand their link to the goals and objectives of their employer. This presentation stresses the alliance between employees both seen and unseen. This talk is often utilized by organizations that ask the very most of their service employees whose rewards are not always obvious in the short term. "THERE'S NO BUSINESS BUT SHOW BUSINESS!"
ALL organizations, whether they’re aware of it or not, are constantly engaging their internal and external customers in a NARRATIVE of sorts. Regardless of what anyone is selling or providing, a STORY is conveyed through every single transaction. This narrative drives everything from customer expectations to employee satisfaction to even your very BRAND ESSENCE.
LET’S GET YOU AND YOUR EMPLOYEES
TELLING THE SAME STORY!
EVERYTHING SPEAKS.
Whether you’re a food service professional or a pediatrician, virtually ever vocation requires a “performance technique!” Any business, like any venture of showmanship must ask:
WHAT DO WE LOOK LIKE?
WHAT DO WE SOUND LIKE?
WHAT DO WE FEEL LIKE?
For over 30 years I’ve appeared on radio, network television, film, stage, in theme parks, as well as worked with corporate trainers in medicine, retail, foods, manufacturing, auto makers, insurance companies to name just a few. They are all the same business! Many people in the workforce ultimately ask themselves, WHAT’S IN IT FOR ME?
This talk stresses that in the workplace, as in life, INVESTING OF YOURSELF IS THE SAME AS INVESTING IN YOURSELF!
Every service transaction is an opportunity to create a “Magic Moment” for both customer and employee. LOUIE GRAVANCE
HALF AND FULL DAY
TRAIN THE TRAINERS WORKSHOPS
TELL YOUR EMPLOYEES
WHAT THEY NEED TO KNOW
NOT WHAT THE POWERPOINT SAYS!
This is a very interactive workshop that helps introduce story telling and self investment in training. Due to the advances in technology and the demands and regulations of the average workplace, we are creating a generation of trainers that can’t get through a day without the aid of a slide presentation. In fact, let’s be honest, many FOLLOW the slides to keep them on message. Fine training is emotionally driven as well as data driven. These full and half day sessions get people up on their feet expressing themselves in a new way. I will customize a day that will include humor, story telling, improvisation and techniques for sounding as if your giving every presentation for the first time instead of the hundredth.
* Please note that while this speaker's specific fee falls within the range posted at the top of this page
(for Continental U.S. based events), fees are subject to change without notice. Also note that most celebrity keynotes begin in
the $25,000 and up range (most list "Contact for Fee Schedule").
For current fee information or international event fees, please contact your Speakers Platform representative.
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