Gary Goodman: Program Outlines

How Consistently Deliver First-Class Customer Service

Please Don’t Shoot The Messenger!: How To Break Bad News Without Losing Your Cool, Your Customers, or Your Job

Monitoring, Measuring & Motivating Service Staff

How To Revive Inactive Accounts 50% Of The Time

How To Cross-Sell, Up-Sell, and Suggestively-Sell

Secrets of Consultative Selling

Selling Skills For The Non-Salesperson

How To Make Service Transactions Up To 50% Shorter, But Better

Mastering The Outbound Sales Call

Mastering The Inbound Service & Sales Call

How To Become A Dynamic Communicator Through The Use of The Three T’s: Text, Tone, & Timing

How To Defuse Angry & Defensive Clients

How To Create A More POSITIVE Workplace

How To Fairly & Accurately Measure Telephone Effectiveness & Service Quality

How To Introduce Merit-Pay & Pay-For-Performance Plans Into Customer Service

How To GET 1st Class Customer Service From Reluctant Representatives & Surly Staff

Seminars:

Our seminars are focused on service, sales, and management skills. Some of our top-rated programs are:

Monitoring, Measuring, & Managing Customer Service

How To Deliver First-Class Customer Service

Selling Skills For The Non-Salesperson

Mastering The Inbound Service & Sales Call

Mastering The Outbound Sales Call

How To Conquer Voice Mail & Secretarial Screening

Client-Centered Telemarketing