Sales & Motivation

• The Seven Secrets of Natural Born Salespeople
• Consultative Selling Techniques There is A Great Answer To EVERY Objection!
• How To Stay Positive 366 Days A Year
• How To Join "The Slump-Busters Club"
• Selling Skills For The Non-Salesperson

Telemarketing & Sales Prospecting

• You Can Sell Anything By Telephone!
• The New Telemarketing : How To Sound Polite, Professional, & Firm Telemarketing For Non-Telemarketers
• How To Dash Through Screening & Conquer Voice Mail
• How To Double Your Appointment-Setting Rate
• How To Take The Chill Out Of Cold-Calling
• How To Overcome Phone Fear & Call Reluctance
• How To Ask "Perfect Questions"
• How To Cross-Sell, Up-Sell, & Suggestively Sell Secrets To Selling Defensive, Hostile & Angry People
• 77 Sales Closes That Really Work!

Customer Service & Telephone Effectiveness

• You Can Make Your Customers SING!
• How To Deliver 1st Class Customer Service Every Time
• 21 Ways To Polish Your Phone Manners & Professionalism
• How To Double Your Listening Capabilities
• How To Avoid, Manage & Reduce Customer Conflicts
• How To Establish Your Credibility With Customers
• Telephone Effectiveness Workshop
• Mastering The Inbound Call
• How To Transform Yourself From An Order Taker To An Order MAKER!
• Monitoring, Measuring & Managing Customer Service
• Telephone Skills For Collections Professionals
• Telephone Effectiveness For Technical Professionals
• Telephone Effectiveness For Engineers
• Winning By Telephone: Telephone Effectiveness For Business Professionals & Consumers
• How To Make Customer Calls 25% Shorter, But Better!  

Improving Business Communications & Teamwork

• Please Don’t Shoot The Messenger!: How To Talk To Demanding Bosses, Clueless Colleagues, Tough Customers and Difficult Clients Without Losing Your Cool (or Your Job!)
• Why Good Sports Make Great Business Associates
• Building Better Business Ethics
• How To Plan & Deliver A Great Speech In 20 Years Or Less!
• How To Become A Confident Communicator At Work  

Personal Development, Parenting, & Self-Defense Skills

• 101 Things Parents Should Know Before Volunteering To Coach Their Kids’ Sports Teams!
• How To Be A Great Sports Parent
• You’re Never Too Old To Defend Yourself!: 101 Toughness Tips From A Middle-Aged Martial Artist
• Secrets of the Silver Samurai: How To Be Thin At 30, Fit at 40, Fierce at 50, and Safe & Serene at 60 and Beyond
• How To Respond Swiftly & Capably To Office Violence

   

Articles by Gary Goodman:

• Customer Retention Secret: Try Making An Offer They Can Refuse
  
• Will The Recession Actually Improve Customer Service?
  
• The Gift of Work
  
• 10 Reasons To Transform Your Meek & Huddled CSR’ Into Cross-Selling Giants
  

* Please note that while this speaker's specific fee falls within the range posted at the top of this page (for Continental U.S. based events), fees are subject to change without notice. Also note that most celebrity keynotes begin in the $25,000 and up range (most list "Contact for Fee Schedule"). For current fee information or international event fees, please contact your Speakers Platform representative.