Lisa Ford TOPICS: Customer Service Management Business FEE CATEGORY:* 5.0k to 10.0k TRAVELS FROM: Georgia Video Profile Program Outlines Testimonials/Client List Books & Videos Request This Speaker

Lisa Ford: Books & Videos

Exceptional Customer Service
Going Beyond Your Good Service to Exceed the Customer's Expectation


• Deliver personalized customer service • Learn what customers not only expect...but really want • Phone skills are a must for the call center — large and small • Tackle the steps for dealing with challenging customers • Self-guided exercises let you structure your own training program • Know the importance of first and last (lasting) impressions • Understand how technology can be your friend or your foe

Order Here

* Please note that while this speaker's specific fee falls within the range posted at the top of this page (for Continental U.S. based events), fees are subject to change without notice. Also note that most celebrity keynotes begin in the $25,000 and up range (most list "Contact for Fee Schedule"). For current fee information or international event fees, please contact your Speakers Platform representative.