Kevin Freiberg TOPICS: Business Change Customer Service Leadership FEE CATEGORY:* 20.0k to 25.0k TRAVELS FROM: California Video Profile Program Outlines Testimonials/Client List Books & Videos Request This Speaker

Kevin Freiberg: Program Outlines

Gutsy Leadership
Creating a workplace that explodes with Productivity, Passion and Profitability.

The challenges facing companies in a global economy will demand more than conventional thinking and business as usual. The world is not changed by those who are unwilling to take risks. No Wimps! It takes GUTS to move an organization in bold new directions. It takes GUTS to get out on the lunatic fringe where new breakthroughs are found. It takes GUTS to come down from the Ivory Tower and talk to people in a human voice that’s intimate, inviting and authentic. It takes GUTS to blow up the old rules and free smart people from dumb processes that limit their potential. It takes GUTS to lead with love and trust rather than manage by abstract authority and fear. It takes GUTS to make work fun and not take yourself too seriously. It takes GUTS to be accountable.

Blow the Doors Off Service-As-Usual
Are you worthy of employee & customer loyalty? Discover the GUTSY strategies that create it and sustain it.

Great companies have a “people first” philosophy. They know that when employees feel honored and served there is a reciprocal effect that causes them to provide extraordinary service to their customers. The message is that you can’t do service well externally unless you first do service well internally. Gusty leaders breed a spirit of service within their cultures because they see themselves as servants of the people they lead. Jackie points out that many of us have a tendency to oversimplify the work of our colleagues. Consequently, she advocates the kind of walk-a-mile activities where people in one functional area develop the empathy to better understand the pressures and complexities of their co-workers in other functional areas. Jettison the kind of silo-building, turf protection, and tribalism that renders an organization sluggish and unresponsive. Trade it in for a spirit of collaboration, teamwork and unity. The result will be a seamless approach to serving your customers.

Embrace Change Courageously
Maximize your strength by focusing your power, resources and assets on what is IN your CONTROL.

It used to be the BIG that ate the SMALL. Now it’s the FAST that eat the SLOW. The world has changed—radically. Those who capitalize on the opportunities that come with change will move with speed, agility, and adaptiveness. The winners will be those who learn how to learn faster. But this requires a level of confidence that is foreign to many. This segment is designed to get people to brand themselves as champions of change rather than shrinking from it.

Totally Engaged Employess
Learn how GUTSY leaders create the fuel that ignites the hearts and minds of their people and inspires them to work at FULL THROTTLE.

Gutsy leaders have a bias for action. That’s why we call them movers and shakers. They’re not interested in the politics and formality of playing to TITLES and they’re not big on planning to plan. When things are simple they can move fast. This raises their level of satisfaction because speed is exhilarating! Yesterday’s accomplishment fuels the fires of motivation for today. When things are unnecessarily complex people get bogged down. Boredom and hopelessness set in. Enthusiasm goes out the door. Great people leave and the mediocre busy themselves with activities that don’t add value. Kevin will show your audience how to increase speed, lower costs, and improve service by getting employees to play at FULL THROTTLE. This theme is really about freeing people to do what’s right for the company and its customers. It’s about motivating your people by expanding their capabilities to get things done.

Creating a World-Class Workplace
Build a culture that attracts, recruits and retains loyal employees.

Leaders of the 100 best companies to work for in the U.S. say that the single biggest predictor of overall success is a company’s ability to attract, retain, and motivate world-class people. They went on to say that the most important lever in enhancing this capability is corporate culture.

Every organization has a culture. The question is: Is that culture intentional and purposeful or is it accidental and haphazard—established by default? When it comes to creating the culture, character and personality of the organization, great companies let nothing go to chance.

The question we will address together is: What drives culture? Answer: A community of gutsy leaders who care about the culture enough to protect, promote and reinforce it everyday. But how? Kevin will give you an opportunity to “wrestle” with the strategies employed by Southwest Airlines and other companies for reinforcing corporate culture.

You will discover some fresh ideas for driving culture as well as to affirm and intensify the good things you are already doing.

Equip People to Think and Act like Owners
Discover how gutsy leaders are creating a sense of business literacy and getting people at all levels to think and act like owners.

The great writer Robert Frost once said, “Isn’t it a shame that when we get up in the morning our minds work furiously—until we come to work.” In the new economy this can’t be true. Everyone must come to work fully engaged and ready to make a difference. Ownership is a state of mind. It’s a fundamental way of looking at the world and approaching the work we do. Ownership is about giving ourselves and others the freedom to act. It’s about removing the fears that cause lack of initiative. This segment focuses on inspiring people to assume ownership for serving the customer and managing costs out of the business.

Fun Pays
It pays to lighten up, loosen up and make work more fun.

Jackie makes a compelling argument for escaping the tyranny of the “OR”— that place where people say, “If you’re having too much fun you must not be productive.” Unfounded! Flawed thinking! The evidence suggests otherwise! People are in fact more energetic and more productive when they’re having fun at work. With some hilarious video vignettes and extremely funny stories, Jackie will make your audience belly-laugh as they discover and experience how other companies lighten up. She will outline the huge payoffs for making work fun and give your audience members permission to laugh at the off-the-wall things they do! The result? Better communication and teamwork, more creativity, higher levels of retention, and lower levels of stress and burnout.

* Please note that while this speaker's specific fee falls within the range posted at the top of this page (for Continental U.S. based events), fees are subject to change without notice. Also note that most celebrity keynotes begin in the $25,000 and up range (most list "Contact for Fee Schedule"). For current fee information or international event fees, please contact your Speakers Platform representative.