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HEALTHCARE BETTER FASTER CHEAPER We spend 60% more in some parts of the United States than others - and actually get worse outcomes. We have the highest healthcare costs in the world, but our quality is nothing to brag about. Go to any party and tell people that you work in healthcare, and you will be pinned to the wall with story after story, and a level of dissatisfaction that ranges from sorrow to boiling rage. But a movement is emerging, from the Dartmouth Group, from the Center for Health Design, from the Institute for Health Improvement, and from other nodes across healthcare, that will change healthcare from the bottom up, based on a new concept of value in healthcare, new methods of discovering what works and what doesn’t, and new ways of building learning organizations. In every part of healthcare, as clinicians, as executives of healthcare organizations, health plans or vendors, or as investors, consumers and voters, there are specific steps we can take today to build a healthcare that works. THE NEXT HEALTHCARE In 10 or 15 years healthcare will look very little like it does today. No one can see the future, but we can see the trends that will build that future — from digitization and the Internet, to powerful new pharmaceuticals and diagnostic techniques, to the increasing failure of our current financing structures — and we can begin to imagine what kind of future they will likely shape. What might that future look like? What choices should we be making right now that might make it work better? What can you and your organization do now to prepare for it? What should you do about it Monday morning?
THE NEW GENOMIC KNOWLEDGE We are in the midst of the greatest change ever in the history of medicine and healthcare. From Watson and Crick to the Human Genome Project and its ramifications into future decades, the new genomic knowledge represents probably the greatest leap ever in human awareness. Genomics, and the other sciences it has spawned, from proteomics and bioinformatics to systems biology, are the ultimate “disruptive technologies.” They will eventually wipe out every piece of what we consider “business as usual” and replace it with something so new we might not now even recognize it as healthcare. It’s time to try to imagine these new futures, to prepare for them, and to begin to construct the next healthcare.
EXPERIENCE/ RELATIONSHIP/ TECH What experience are you creating for your patients? What relationships are you building? How are you doing that? Some of today's most successful and innovative healthcare organizations are combining old-fashioned customer service with new technologies, new architectures, and new ways of seeing healthcare to create far more satisfying experiences, and build deep, long-term relationships with their patients, patients' families, and their communities. In the process they are not only doing a better job, they are creating a better bottom line. Financial success, clinical quality, and customer satisfaction do work together. Come hear how
BORROW MY EYES: The Information Age brings us far more than interesting, useful new ways to communicate with our customers and serve them. Combined with data-mining techniques, the “semantic web” and new consumer-directed health plans, it will usher in an age of transparency and consumer power unlike anything healthcare has experienced before. It will be highly disruptive - but it may be the best thing that has ever happened to healthcare. THE RETOOLING TEACH-IN Here are the tools your organization needs to become a nimble, adaptive organism, including scenarios planning, and the elements of the “long conversation,” such as knowledge management, sense-making, and competency transfer, and the true meaning of “lean management,” plus the personal skills you and your colleagues need to thrive on change without stress - in a keynote, a half-day seminar, or a longer workshop.
In a healthcare world that is both consumer-driven and data-driven, healthcare’s “value chain” will be torn apart and re-assembled in a thousand large and small ways. It will shape itself not to the reimbursement but to the highest value at a range of price points and end-use points, like any other industry that is subject to true market pressures.
* Please note that while this speaker's specific fee falls within the range posted at the top of this page (for Continental U.S. based events), fees are subject to change without notice. Also note that most celebrity keynotes begin in the $25,000 and up range (most list "Contact for Fee Schedule"). For current fee information or international event fees, please contact your Speakers Platform representative. |
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