Barry Eigen TOPICS: Team Building Leadership Sales Customer Service Success FEE CATEGORY:* 5.0k to 10.0k TRAVELS FROM: Wisconsin Video Profile Program Outlines Testimonials/Client List Request This Speaker

Barry Eigen: Program Outlines

Exploding the American Workplace Myth
How to Develop a "Management Perspective" in Everyone!

In this lively, fun and fast-moving program, Barry gives his audiences skills they can use immediately-practical tools for stimulating initiative and accelerating performance. He reveals a hidden workplace belief that sabotages companies and the people who work for them. With abundant humor, he describes "The Magnificent Seven," the characteristics great managers look for in employees they would promote. They include: Courage, Thinking, Trustworthiness, Clarity, Initiative, Service and Vision. These are the qualities, Eigen says, that mark all top performers-qualities all good managers should encourage and teach. This is a message that can be tailored for audiences consisting of all employees, or all managers. And Barry loves audiences that contain both.

How to Raise Service to Extraordinary Levels
A Strategy for Helping Employees See Customers As People

Discover how to make customer satisfaction your number one competitive advantage! Giving great service is only as good as the ability to put one's self in the customer's frame of mind. Too often employees see the customer as the problem: a faceless voice over the telephone, a demand in front of the cash register, part of the lunch rush. In this program, Barry shows how to get everyone to appreciate that creating happy customers is the whole point. He describes: The real purpose of giving service-the principle motivator of fabulous service; how to recognize and eliminate the "El Cid" Syndrome-the destroyer of customer satisfaction; the secret of giving effective criticism-the art of give and take... and more.

Tackling the Toughest Sale... and the Easy Ones Too
How to Court, Convince and Close 'em Like the Pros

Not theory - this program is the real "How To." Barry speaks from solid selling experience having sold everything from magazines door-to-door, to $50,000 franchises in the corporate boardroom. He founded HealthCall Corporation in 1965 and, during the 23-years he served as his company's president, sold more than 75% of its 385 franchises personally. Learn the three stages in the development of a true sales professional. Discover the 12 things all sales pros have and learn how to use them to increase business. Uncover the selling secrets of the pros: how to get past the "palace guard," the best time to make a sales call, how to parry the toughest questions and be heard above the competitive din. And, most important, learn the art of closing the sale.

Finding the Soul in Your Business Relationships
How to Make Relationships with Colleagues and Customers Last and Prosper

Business "Soul" is the substance of what we give customers after we've dazzled them with expertise and captivated them with benefits. Not theology or religion, business "soul" is the glue that cements great working relationships. Barry shows people how to stop hiding behind their professional PERSONAS - their "at-work" masks - and start making the connections that create lasting relationships. This is a practical presentation of what motivates people deep down. In one sense, Eigen says, this is also a sales seminar. Because whether one is selling a product, a service or a point of view, the seller's success increases with the ability to see all sides of an issue, beginning with appreciation for the other person's perspective.

* Please note that while this speaker's specific fee falls within the range posted at the top of this page (for Continental U.S. based events), fees are subject to change without notice. Also note that most celebrity keynotes begin in the $25,000 and up range (most list "Contact for Fee Schedule"). For current fee information or international event fees, please contact your Speakers Platform representative.