WHAT'S SEX GOT TO DO WITH IT?
An Instruction Course on How to Communicate Effectively with the Opposite Sex
A fair and square look at the differences in the way men and women communicate. Susan enthusiastically evaluates these contrasts through humor, facts, and documented research, and then relates it all to the areas of leadership, team building, negotiation skills, and customer service. CELEBRATING GENDER DIFFERENCES IN THE WORLD OF MARKETING & SALES
Men and Women differ in just about every other way so why should the need, as well as the reason to buy your product, be any different? Susan takes you on an entertaining yet factually researched journey into the many differences in the opposite sex, and then applies this information to your advertising and marketing skills so you can increase the bottom line beginning that day.
THE LEADERSHIP CHALLENGE:
Coaching for Improved Work Performance
Susan explores the transition from the traditional management style to today's leadership philosophy driven by team concepts. She underscores the necessity for vision, accountability, conflict resolution skills, and giving individuals a voice. More critically, leadership begins from within. Susan addresses personal roadblocks to effective leadership and how to overcome an obsolete management style.
THE HUMAN SIDE OF LEADERSHIP
Negativity can have a variety of ill effects on the work environment, such as low morale, slow productivity, poor quality of work performed, and eventually the loss of good employees. Susan explores the whys of workplace negativity, how to arrest it, and how to acquire the skills to create a positive, rewarding, exciting place to work.
HOW TO MANAGE YOUR MOUTH - AND OTHER STRATEGIC COMMUNICATION TECHNIQUES!
In this seminar Susan teaches how to deal with troublemakers and difficult situations; how to be taken seriously when you speak; how to change your image along with your verbal message; how to make a powerful impact at meetings and presentations; how to express anger constructively; and how to negotiate, influence, and persuade others to a win-win result.
SELF-EMPOWERED EXCELLENCE:
Self-Leadership, Responsibility, Accountability, and Attitude - An Alternative to Psychotherapy
Susan teaches skills of self-talk, self-discipline, and self-management as ways to bring order and balance to a demanding lifestyle. Also, learn how to set priorities and stay on track; control emotions and self-limiting fears; turn insecurities into confident communication; and be a happier, more successful individual and professional.
THE 6 DUMBEST MISTAKES SMART PEOPLE MAKE!
Life is managed; it is not cured. Vince Lombardi once said, It's not whether you get knocked down, it's whether you get up. In this session you come face to face with six barriers that stop you from taking charge of your life and holding on. Join Susan in a lively, entertaining wake-up call for you, your career, and your life.
FROM BEBOP TO HIPHOP:
Managing the Generations and More
In this humorous and content-filled talk, Susan introduces you to the generations that make up the workplace today. The emphasis is on appreciating and using all strengths each generation offers, rather than trying to fix the problem generation. She teaches you techniques on how to hire them, motivate them, retain them, and work effectively on the same teams.
PERSUASION POWER:
The Art of Letting Other Have YOUR Way
Every day you encounter situations where you need to communicate clearly, effectively, and persuasively in business and in life better known as negotiating! Susan's session is filled with tips and techniques for refining your listening, selling, and rapport-building skills to help you get what YOU want using style, tact, and ease.
PEOPLE PROBLEMS AND HOW TO HANDLE THE IMPOSSIBLE
In this insight-packed program, Susan gives you specific tools to defuse anger and calm the other person down. She teaches a one-on-one coaching technique that prevents blow-ups, mediates disputes, fosters teamwork, arbitrates personnel arguments, addresses declined productivity and eliminates the suffering your customers endure when negative conflict arises.
TOUGH TIMES NEVER LAST BUT TOUGH ADMINISTRATORS DO!
Surviving & Thriving in Challenging Times
Research proves that business typically wastes its greatest resource: the people who work for it.
From the administrative level to support staff to part-time worker to volunteer, Susan Carnahan's interactive session will help you discover...
- 3 Essential Keys for Motivating Your Team
- The Value of Vision
- What Everybody Wants to Know, How am I doing? The Performance Review
- The Art of Delegation vs. Dictation so You Can Stay Sane
- Opening the Communication Channel Within Your Organization
- 4 Critical Assets for Advancing Your Career: Negotiation skills, presentation skills, time management and stress reduction techniques to help balance work and play
THE POWER OF NETWORKING:
Creating Connections that Count
Many people go to networking events. Very few actually know how to network effectively. It's more than just handing out business cards and asking for referrals at the convention you may be attending. Today it has become a survival art for marketing, for promotion, for friendships. In Susan's hands-on training session you will learn the best places for networking, the top networking turn-offs, how to stop selling your product and start selling an appointment, and how to sparkle in this information age and on the net.
IT?S BEEN LOVELY, BUT I HAVE TO SCREAM NOW ?
How To Stay Calm, Cool, And Productive Under Conflict
Most of your audience deals with difficult people and the conflict they cause on some level every day of their lives. In this insight-packed keynote address, Susan gives your attendees specific tools to defuse anger and calm the other person down. Aside from her entertaining, light hearted, and real-life examples, Susan imparts an arsenal of powerful defenses to help people co-exist with life's impossible people, the situations they present, and the emotional control necessary to stay productive under pressure, a life-saver of a message for people who deal with the public.
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