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 Turned on : Eight Vital Insights to Energize Your People, Customers, and Profits Dow and Cook show how ordinary people can achieve stunning results and create long-term vitality. Five years ago, Roger Dow, vice-president and general sales manager of Marriott Hotels, and Susan Cook, president of the consulting firm Think Customer, founded "The Service/Quality Leadership Forum 2000," as a bi-annual learning laboratory for senior executives. Leaders from fifty of the nation's most innovative companies, including Xerox, Motorola, Charles Schwab & Co., and Mary Kay Companies, come together to share successes and explore new ways of doing business. In Turned On: Eight Vital Insights to Energize Your People, Customers, and Profits, Dow and Cook go behind the scenes to create the ultimate guide to long-term vitality. Businesses today are alarmingly out of balance - too many organizations focus only on short-term financial results. Downsizing and uncertainty are leading to employee apathy, fear, and indifference to customers which sabotages any chance of enduring success. The organizations in Turned On are also relentless on the bottom line, but balance that intensity with an equal obsession for inspired people and enthusiastic customers. Consequently, they radiate passion, energy, and an aura of perpetual success. Dow and Cook take an in-depth look at this flourishing new breed. They analyze prominent companies such as Intel, Levi Strauss & Co., The Ritz-Carlton and USAA. They introduce rising stars like Rural/Metro, a private ambulance and fire protection company that is cutting fire-loss by 50% at half the cost of its public sector counterparts. Seven of the book's featured organizations made Fortune magazine's 1996 list of America's Most Admired Companies. Three are Malcolm-Baldridge National Quality Award winners. In the last five years, the stock price for each of the publicly traded companies in Turned On increased 215% while the Standard and Poor's index increased only 17%. During that time, their total revenue increased 300%, and their profits have gone up a whopping 600%. --This text refers to an out of print or unavailable edition of this title. The authors also present hard-hitting lessons from outside the traditional business world, revealing how two hospitals are reinventing healthcare and how a pair of inner-city communities totally eliminated homicides and reduced violent crime by 45%. From these phenomenal results, Dow and Cook distill Eight Vital Insights to energize the people, customers, and profits of any organization. From "Have the Courage to Set Bold Goals" and "Unleash the Power of the People" to "Lead with Care," the Eight Insights are the building blocks of long-term vitality. The Insights are supported by vivid examples that capture the words and wisdom of real people, CEOs, managers, front-line workers, even customers. Their powerful stories inspire the heart and rekindle the power of ordinary people to achieve the extraordinary. Each chapter includes hands-on exercises to move the reader quickly from Insight to Action. Turned On concludes with a "Vitality Scorecard" which readers can use to quickly and easily assess their company's performance and develop a plan for long-term success.
Articles by Sue Cook:
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