Joan Cassidy TOPICS: Business Conflict Management Meeting Management Customer Service Leadership Productivity FEE CATEGORY:* 2.5k to 5.0k Profile Program Outlines Testimonials/Client List Request This Speaker

Keynotes, Seminars and Consulting Engagements -
Sample Topics "What Is 21st Century Leadership?"

Learn why many leaders are currently floundering because they lack "21st Leadership Skills". Learn what it takes to be a "Renaissance Leader." Take away tools and techniques to survive and thrive in the 21st Century.

"Superior Customer Service or Terrible Customer Service?"

What are your customers saying about your company? We've all heard "Charity begins at home." In this session you will learn why "Good customer service begins internally." Take away the step-by-step approach featured in Dr. Cassidy's second book on Customer Service to be published in late 1998. It is guaranteed to delight your customers every time.

"Control Is DEAD! Long Live Ambiguity and Change!"

In this highly entertaining, yet insightful session, Dr. Cassidy discusses the difficulty in coping with ambiguity and change and gives you tools, techniques and strategies in order to survive and thrive in the ever changing environment.

"The Whole Is Greater Than the Sum of Its Parts:
How to Create a High Performance Team and Organization."

In her book, Break-Out Creativity, Dr. Cassidy shares secrets on how to "Increase Your Creative Brainpower." In this session you will learn why "two heads are better than one, but an effective team needs four hats." Take away lots of tools and techniques to create a high performing team.

"What Is Performance Management and How Do I Do It Effectively?"

Dr. Cassidy shares her approach that will be available in her third book in early 1999 on Performance Management. Take away her simple, yet synergistic approach to optimizing performance in any organization.

"How to Motivate Volunteer Leaders and Hold Them Accountable."

Learn why some organizations are more successful than others in attracting and maintaining a strong volunteer base and also in producing strong leaders. Take away "80 ways to Motivate Volunteers." Note: All keynotes, seminars and consulting services are totally customized for each client.

* Please note that while this speaker's specific fee falls within the range posted at the top of this page (for Continental U.S. based events), fees are subject to change without notice. Also note that most celebrity keynotes begin in the $25,000 and up range (most list "Contact for Fee Schedule"). For current fee information or international event fees, please contact your Speakers Platform representative.