Rick Brinkman TOPICS: Humor Team Building Communication FEE CATEGORY:* 5.0k to 10.0k TRAVELS FROM: Oregon Video Profile Program Outlines Testimonials/Client List Request This Speaker

Rick Brinkman: Program Outlines

Dealing With People You Can't Stand: How to Bring Out the Best in People at Their Worst

Everyone has people in their life they can't stand. It is a perfect keynote for frontline people or management. It was a featured talk among the CEO's at the Inc. 500 conference. It is also perfect when spouses are present because the behaviors and skills Rick talks about apply to all relationships and situations. It is also Dr. Rick's funniest speech. Non-stop entertainment and laughs yet everyone comes a way with practical skills they can use. Snipers and Whiners and Tanks, oh my! It is based on Dr. Rick's book by the same title which can be available for bulk purchase as gifts if you wish.

Thriving on Chaos: The New Role of Leader

In these crazy times in which we live Management's role has dramatically change. This keynote is squarely aimed at leadership and how to inspire others to excellence, to do more with less, to be innovative, and love it!

Thriving on Chaos: Innovation and Cage Rattling 101

In a rapidly changing world innovation is a matter of survival. In the words of Will Rogers, "Even if you are on the right track, you'll get run over if you just sit there." Aimed at both front line as well as leadership Dr. Rick Shares the secrets innovative organizations in creating an environmeant of continuous improvement. He also shares the strategy for Cage Rattling: how to deal with those resistant to change and get them on board quickly. In this talk are also numerous historic examples of people who said it couldn't be and of course the secret of Llama dung.

Customer Service

As one of the Tom Peters trainers Dr. Rick Brinkman has taught his share of customer service for both the private sector and the public sector. In his words, "success leaves a trail" and even in an hour will give your people service secrets from effective organizations that they will take back and implement. This program is customized depending on whether people in the audience are frontline or managers. It is also customized according to industry. And of course in Dr. Rick's memorable entertaining style.

Life by Design

Based on his best selling audio tape by the same name, Life by Design is the perfect keynote when you are looking for a "personal" topic. Using his Naturopathic medical background Dr. Rick clarifies the factors in our mental/emotional/physical health that are under our control. Also included is how to clarify and achieve what is important to you in life and create relationships that support a life by design.

Full Day Training
Full Day Training: 3 - 6 hours

Dealing With People You Can't Stand: How to Bring Out the Best in People at Their Worst Focus: Communication

An incredibly entertaining program that applies to everyone, and that provides in depth, practical training in a break out session or full day form.

Everyone has people in their lives they can't stand. The appeal of this program is universal. It is based on Rick's best selling audio (150,000 copies in 12 countries) "How to Deal with Difficult People" and his best selling book published by McGraw-Hill .

Dr. Brinkman's philosophy is, "....communication is like a phone number. You need all the digits to get through and you need them in the right order." Successful communication is about knowing the right number for each difficult behavior. The purpose of this program is to increase your communication flexibility."

There are 3 modules to the program:

I. Understanding: Why do people act like they do? Why does one person throw a tantrum and another become quiet and withdraw?


• The Lens of Understanding: a model for understanding human behavior
  
• How to adjust your behavior to get people to change their behavior
  
• The 4 choices you have in any situation
  
• The first question you must answer to be successful with people
  

  II. Good Communication Skills: Recognize the basic skills that you use unconsciously when you get along with people and learn how to use them on purpose with difficult people.
  

• Blending & Redirecting
  
• How to minimize defensiveness
  
• The secret that opens the door to people's mind
  
• Intent & Criteria: the two things you must find out to really understand anyone
  
• Using the power of your projections to influence people
  

  III. The 10 Behaviors People Can't Stand: The primary goal and specific strategies to take with: Tank Attacks, Snipers, Grenades (tantrums), Know it alls, Think-they-know-it-alls. Negativity, Whining, Yes people, Maybe people, Nothing people.

  Inspiring Excellence: The New Role of Leader
  Focus: Communication

  Full Day Program outline is shown. It will be customized according to your preferences for a break out session.

  This program has a broad appeal. Dr Brinkman has tailored the program for service organizations, manufacturing, and the public sector. Dr. Brinkman is one of only 15 people that the Tom Peters group in association with CareerTrack, approved to present the "In Search of Excellence" program. Dr. Brinkman's TQM program is the model for the State Hospital System of Hawaii. His clients in Excellence include: US Naval Supply Center, Xerox, Intel, Hyatt, City of Leicester in Great Britain, Safeway, Prudential, US Forest Service, County of Sacramento, and more.

  The Four Key Areas are covered:

  I. State of the World in the 90's. Why excellence and TQM are a matter of survival.

  II. The New Role of the Manager. Specific skills and attitude changes that define the manager's role in inspiring excellence and quality.
  

• The top 10 motivators
  
• The new role of manager and the 8 areas that must be attended to
  
• How and when to reward people
  
• Empowerment and barrier destroying
  
• How to develop a quality vision that inspires people
  

  III. Innovation Secrets. Change is the key to survival in a rapidly changing world;
  

• 14 actions to get people thinking and acting on continuous improvement
  
• Qualities of an innovation system that must be there for it to work
  
• The secret of Llama Dung and how to avoid it
  

  IV. Cage Rattling 101:
  

• A specific strategy to present ideas to management for positive change.
  
• How to deal with ideas that can't be implemented without turning people off.

  Customer Service Excellence: The New Role of Leader
  Focus: Customer Service

  Full day training with frontline and management modules. There is also a "Telecare" version which deals with customers specifically over the phone.

  According to the Strategic Planning Institute in Cambridge, MA: Organizations focused on high quality/service are gaining market share steadily by 6% a year; low quality/service looses market share by 2%; overall growth is double for high quality/service. Service is a moving target because it is based on people's expectations. Therefore it is always moving away from you. If your customers only spend $5 a week and you loose one a day you loose $94,640 each year. Every disatisfied customer tells 22 other people. If they influence only half of them, you loose $1,041,040 each year!

  In the Public Sector service is also the name of the game!!! Here is a sampling of the topics covered in Service Excellence:

  Preventive Strategies for Happy Customers:
  

• The specific reasons why customers stop doing business with you
  
• The 10 Essentials of great service in the 90's
  
• Listening loops; how to find out what your customers really want from you
  
• Turning a service vision into actions
  
• Identifying rules and procedures that create unhappy customers and how
  to change them

  Commuication Skills
  

• How to deal with the emotional reactions of upset customers
  
• Effective listening skills
  
• Buzzwords and triggers to avoid with customers
  
• Magic words to make your customers happy
  
• Dextification: what it is, when to avoid it,when to do it
  
• How to give customers what they want when you can't give them what they want (this is not a misprint)
  

  Pleasing Your Hard to Please Customers
  

• The 9 types of difficult customers and specific strategies to handle them;
  Attacks, Tantrums, Unreasonable Demanders, Whiners, Nit Pickers, Friendly Time Robbers, Quiet Avengers, and more
  
• Mastering your own attitude around problem customers: How to let things go and not take anything personally.

  Mastering Your Time and Your Life
  Focus: Time Management

  Never has time management been made so clear, so practical, so doable and so much fun! This program is really about living your life on purpose. If experiencing this program only saved you 1 hour per day (and it will save you more), it would be like finding 6 extra work weeks at the end of your year. Well, you can't save the time up, but now you can set it free, get more done in less time and with less effort.

  This program covers:

  I. Clarifying Priorities
  

• How to recognize priorities, clarify vision, values, and major goals
  
• Creating a screen to filter out the unimportant
  
• How to find out where your time really goes
  
• Recognizing the amount of controllable time you have each day
  

  II. Organizing Yourself for Success
  

• How to get the most out of your Organizer system and how to choose the right one for you.
  
• Keeping on track and staying flexible with rapidly changing priorities
  

  III. Problem People, Interruptions, and Crisis
  

• How to stop others from stealing your time
  
  
• Get people to keep commitments
  
• Dealing with the mixed up priorities of others
  
• 5 specific ways to cut your interruptions in half
  
• Crisis prevention
  
• How to delegate and make sure it is done right
  
• Project management skills
  

  IV. Efficiency Skills
  

• Taming the telephone: How to shorten and end conversations politely
  
• Paperwork: How to burn through paperwork faster and eliminate clutter
  
• How to create a workable and easy filing system
  
• Meetings: The 3 priorities before, during, and after a meeting
  
• How keep meetings on time and keep people focused
  
• Recognizing and eliminating unnecessary meetings

  V. Procrastination
  

• 5 reasons people procrastinate (in case you need one)
  
• 10 ways to eliminate procrastination forever
  
• Recognizing and eliminating Pseudo-procrastination.
  

2-3 hour training. This has been a favorite with Power Companies and organizations that hold safety meetings. It is aimed at anyone who must communicate about safety.

You know the importance of safety but how do you and your safety personnel communicate that to those on the front line and field people that come face to face with safety issues everyday. Dr. Brinkman will show you how to communicate in a way that makes the safety message stick.

With his entertaining, stand-up-comedy style that he is famous for, Dr. Rick Brinkman demonstrates compelling communication. He interacts with the audience so they can see how those compelling skills affect them. People in the audience are spellbound at the communication power they are capable of and Dr. Brinkman helps them apply it to "the safety meeting".

Who should attend: Anyone who must communicate about safety. This program is aimed at your safety coordinators, safety supervisors, safety volunteers, and safety professionals.

Dr. Brinkman's clients in Safety include: the US Department of Energy, Potlatch, Pacific Power, the Forest Products Association, NW Transmitters, and more.

"Your humor - laced, high impact display of how motivation and safety are tied together by communication is a real key to on and off the job fulfillment". Howard Schumacher, Occupational Safety and Health Manager, Department of Energy.

The program includes, The Eight Rules of Compelling Communication:

Rule #1: Make Anchors on Purpose

Anchors are associations like the song you hear that takes you back. How to purposely make anchors to safety.

Anchoring ideas.

Anchoring with repetition.

Anchoring with humor: a joke or funny story that makes a point causes the idea to stick, and the joke may be repeated so it causes repetition.

Anchoring with your body and hands.

Rule #2: Your entire body is a communication device

The power of the 55, 38, 7, in a safety meeting: 55% how you look, 38% how you sound, 7% what you say.

Rule #3: Blending

How to utilize blending to get past people's resistance to "having heard this already" or "another safety meeting". How to turn those thoughts around at a safety meeting by:

Meeting people where they are.

Understanding.

Speaking what is in their mind.

Rule #4: Voice tone

The Power of Positive projections in influencing people. Use your voice tone to project positive on people so that they will remember to think safety.

Rule #5: Master your internal states with anchoring

How to eliminate any nervousness you might have being in front of the group.

Utilizing a "model" to create confidence in front of the group.
Rule #6: Language

The hidden power in language: how to subtly but firmly move people in the direction of safety by the structure of your communication.

Presuppositions: buried assumptions that affect our behavior.

Embedded Commands: how to utilize the normal but hidden suggestions in language that are the hallmark of effective communicators.

Rule #7: Take responsibility for the room

How the actual room setup affects your message and the attitude by which people perceive it.

Unconscious anchors that fire due to room set up, classroom, theatre, conference, u shaped, and how to make it work to your advantage.

How to get rid of "it's always been that way" mentality.

The secret of Llama dung: what it is and how to avoid it.
Rule #8: Take the opportunities to practice

Creating a personal action plan to continue mastering your communication effectiveness over the weeks following the program.

Dr. Brinkman's "Inspiring Safety" will be fun and make a positive difference in your organization.

* Please note that while this speaker's specific fee falls within the range posted at the top of this page (for Continental U.S. based events), fees are subject to change without notice. Also note that most celebrity keynotes begin in the $25,000 and up range (most list "Contact for Fee Schedule"). For current fee information or international event fees, please contact your Speakers Platform representative.