Don creates truly customized presentations by employing a specific, defined preparation process including extensive research and interviews. He integrates audience involvement, humor, fresh insights, and take-home tools for immediate application. As a value-added service, he assists with conference and program design and planning for a superb event at no additional charge. Lead Others to Greatness... What Managers and Professionals Do to Lead Well®
Outcomes: This intense, interactive experience (based on revealing research and real world examples) arms managers with both the understanding and tools to get their staff to out-think and out-work competitors while working smarter, harder, and happier. This program is both values and behavior-oriented. It is not hero stories and philosophy. Rather, it focuses on what an individual can do to be a more effective leader, and concludes with participants making a signed commitment to undertake specific leadership actions—while still being true to who they really are.
Changed? Restructured? Reengineered? ... Here's How to Get the Work Done!
Outcomes: Participants leave with numerous leadership strategies for enabling their staff members to produce more High Value/High-Impact work with greater motivation. Attendees receive a unique evaluation instrument, The Work Priority Clarifier, to assure that they crank-out more work-that-matters and no make-work! Plus, they get the Team Responsibility Matrix to enable clearer communication and team productivity.
Attracting, Selecting, and Retaining Highly Productive Employees: The Natural Selection® Hiring Method
Outcomes: Participants in this interactive workshop develop skills to hire much better. Because "personality is competence" today, attendees learn to assess applicants for a great fit with a position's unique responsibilities and temperament, as well as the company's distinct culture. In discussions, position profiling, and simulations, participants learn dozens of unusually effective tactics to select high-performance people and receive very information-rich handouts with interview questions, an overview of applicable law, and reference checking script.
Executive Forum ... Strategic Planning Retreats
Outcomes: Specific to Client needs and objectives. Employs an extensive preparatory and follow-up process for identifying key issues for discussion and assuring post-meeting action. At client's option, can include custom attitudinal research with analysis and recommendations for action.
Creating a Culture of Great Customer Service: The Leadership Difference
Outcomes: Participants learn how to make Customer Service the competitive differentiator to help your company stand apart from all competitors.
Topics include:
Creating a Culture of Service in your organization; The Success Triad: Quality, Teamwork & Customer Satisfaction; Surviving your customer's "Instants of Absolute Judgment; Creating profitable loyalty at little, maybe even no additional cost; Hiring service-minded people who make all the difference; Motivating employees for meaningful and memorable service performance; and much, much more!
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