Barbara Bartlein

Barbara Bartlein: Program Outlines

Depending on your event or format, Barbara will customize her presentation to meet your objectives. Her unique style and down-to-earth approach is refreshing and funny. Several frequent comments following her programs include, “I could have listened all day,” and, “A modern day Erma Bombeck.”

With a strong belief in the value of customer loyalty, Barbara’s attitude is NO PROBLEM. She will work carefully with you and the planning team to ensure a great event that meets the need of the participants. Barbara guarantees the quality of all work including professionalism, timeliness and follow through.

Leadership/Management

"Where Are the Emperor's Clothes?"
The old command-and-control leadership style has become passé, as organizations have reduced management and adapted to the new millennium. Today's leader must create a vision-driven organization that integrates values, purpose and system thinking. This humorous and motivational session focuses on understanding organizational change, our response to change and the role of leadership. Available in keynote or seminar format.

In this seminar you will learn:

• Why the old ways of doing things no longer works
• How to promote a learning structure in your organization
• To recognize the four standard responses to change
• Your own personal response to change and how to increase coping skills
• The role of the leader through the change process
• The Ten Traits of Legendary Leaders
• Nine Ways to prevent stupid management

“I Never Touch The Stuff"
Discover the secrets of identifying alcoholism and alcohol abuse by recognizing the physical and mental symptoms of the disease. Using a review of systems approach, this workshop helps you recognize the major physical and mental presentations of alcoholism and chronic alcohol abuse. Available in seminar or half-day format.

In this seminar you will learn:

• Objective physical characteristics that suggest alcoholism
• The three phases of alcohol addiction
• Verbal presentations and thought processes present with addiction
• How to identify employees at high risk for medical complications
• Concurrent medical findings present with chronic abuse
• How to intervene with employees
• Referral options for on-going programs and education

Bury My Heart at Meeting Room "C" - How to Run Effective Meetings
According to the Annenberg School of Communication at USC, a typical manager attends five meetings a week and averages two hours and 14 minutes each day in the meeting room. Make the meetings you lead and attnd more effective to produce positive outcomes. In this program, you learn:

In this seminar you will learn:

• How to determine if a meeting needs to be held
• The importance of picking the right venue to make the meeting efficient
• How to create an agenda and stay on track
• Who should be in charge and why
• How to record the discussion and decisions
• Effective techniques to handle "filibuster"
• Why it is critical to give assignments to participants with timeframes
• To evaluate the meeting for better performance

Empowerment With the Emerging Workforce
The new “emerging workforce” has different values and expectations than the traditional employee. Yet, only 19% of employers are preparing for the changes in the workforce and the mass retirement of the “boomers.”

This seminar focuses building an empowered organization that attracts and retains the worker for the future.

In this seminar you will learn:

• Why the old way of doing things no longer works
• How to promote a learning structure in your organization
• What leadership characteristics promote an empowered organization
• The behaviors and attitudes that block empowerment
• The characteristics of the “emerging workforce.”
• How to initiate empowerment at all levels of the organization
• The changing role of the director/manager in an empowered organization
• How to monitor and build empowerment long term

Growing At The Speed of Change
Sign on a T-shirt: “Change is good---You start.” While we experience change our entire lives, many of us tend to resist change, even when it is good for us. We become comfortable with the known and uncomfortable with the unknown. This interactive and fun seminar focuses on change and how to handle it effectively both individually and organizationally.

In this seminar you will learn:

• The five principles of change
• The three stages of change
• The four key beliefs that make it difficult for successful people to change
• The process of “feed forward” to produce personal change
• The five attributes necessary for organizational change
• How to cope with change by increasing resiliency
• The Stress Busters to deal more effectively with change

Other Leadership/Management Programs:

• Helping Successful People Get Even Better--Peer Coaching to
• Develop Personally and Professionally
• How to Recruit and Retain Quality Staff
• Mentoring for Success
• People Magic
• Power Networking
• Success Matters
• Taking Charge of Your Time
• The Magic of Making A Difference

Customer Loyalty

Customer Service Power
The Building Blocks of Service
Customers expect service organizations to be consistent in every contact and experience. This workshop focuses on the specific behaviors and attitudes that reflect flawless customer service. Available in seminar or half-day format.

In this seminar you will learn:

• What customers really want
• Why long term customers change to the competition
• Understanding the external and internal customer
• How to improve listening skills and confirm understanding
• The value of the angry customer
• To identify the ten deadly sins of customer service
• How to use "why" before "what" as a technique to save time, build rapport and increase customer loyalty
• The little things that make a difference

Teamwork, Sales, Life Balance, Relationships & Stress Management Programs:

Teamwork

• Building High Performing Teams
• Working with People
• Your Attitude is Showing!

Sales

• How to Keep The Phone Ringing by Marketing Your Expertise
• I'd Rather Die Than Give a Speech
• Positive Self-Talk-The Language of Success
• Selling With Style

Balancing Your Life

• Balancing Act
• Blasting the Blues - The Secrets to Great Mental Health
• Laughing Matters
• Wanting What You Have... Instead of Wanting More

Relationships

• "I'm Not Mad at You... I Just Hate You"
• Home Improvement
• Why Did I Marry You Anyway?

Stress Management

• "THE WENDY SYNDROME"
• Fired Up? Or Burned Out!
• Navigating Political Waters