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You are here: Book A Speaker > Speakers By Topic > Customer Service
SPEAKERS BY TOPIC: Customer Service

Please note: This is a partial list of the Customer Service speakers we represent. If you would like suggestions about speakers that match your event goals, please simply contact one of our friendly account agents toll free at: 1-877-717-5327 or email: Speaker@Speaking.com.



TIP: Add a Book Signing or Reception
If you are having a breakfast, lunch or dinner event have your speaker dine with the guests and/or have a book signing right before or after the meal.

Peggy MorrowPeggy Morrow, CSP -- Texas USA, 5.0k to 10.0k
Peggy Morrow is a speaker,author, consultant and president of her own training and development firm, Peggy Morrow & Associates, specializing in highly customized speeches, seminars, workshops, retreats and facilitations. For over twenty years she has served such clients as The NFL Houston Texans, Rice University, JP MorganChase, The Houston Astros, NASA, Compaq, Continental Airlines, The Texas Medical Center, Southern Gas Association, Kroger, International Customer Service Association, Enron, Home Depot, Louisiana Superdome, American Institute of CPA's and others. Peggy is a regular contributor to Inc Magazine's Web page, Inc.com, in their customer service section
Phone: 760-673-7700 --- E-mail: Speakers@speaking.com


Bob NegenBob Negen -- Michigan USA, 5.0k to 10.0k
If your audience is retailers or service business owners, you can’t do better than Bob Negen. Bob knows the challenges and opportunities every store owner faces and how to deal with them. His hard-hitting and often hilarious stories come from over two decades of building his business from $17,000 in annual sales to a multi-store, multi-million dollar operation! He’s “been there, done that” and your audience will know it…and appreciate it. Bob doesn’t talk to Phd’s, Esq’s or CPA’s. He talks to small business people, in the language of small business, about the things that are important to small business.
Phone: 760-673-7700 --- E-mail: Speakers@speaking.com


Dr. Bob NelsonDr. Bob Nelson, Ph.D -- California USA, 10.0k to 15.0k
Dr. Bob Nelson is sought after around the world as one of the leading authorities on energizing, motivating, and inspiring employees to new peaks of performance. Dr. Nelson’s natural energy and charisma on the speaking stage — combined with years of hands-on business and management experience, and practical examples — rivets audience’s attention and creates positive and immediate change. Over the past 20 years, Dr. Nelson has delivered thousands of speeches and has worked with a wide variety of clients, including most Fortune 500 firms. As a speaker, Dr. Nelson provides a unique blend of insight, application, and inspiration that motivates listeners to want to improve. Both thoughtful and thought-provoking, Dr. Nelson intertwines examples, stories, research, group activities and humor to make his points and engage audiences of all types and sizes. Dr. Nelson has sold 3 million books on management and employee motivation, including 1001 Ways to Reward Employees (now in its 52nd printing),<
Phone: 760-673-7700 --- E-mail: Speakers@speaking.com


Paul OrfaleaPaul Orfalea -- California USA, 30.0k to 50.0k
Paul Orfalea describes himself as ?a hyperactive dyslexic who failed two grades, opened a small copy shop called Kinko?s in 1970 and turned it into a $2 billion-a-year company, while barely being able to read, write, or sit still through a business meeting.? Paul Orfalea molded a compassionate, unconventional, partner-driven culture that allowed Kinko?s to thrive and made it, according to Fortune, Forbes, and Mother Jones, ?one of the best places to work in America.? Forbes, People, and Fortune magazines, along with The New York Times, profiled Paul Orfalea as one of several prominent leaders who overcame dyslexia and went on to have an illustrious career. His rise through the business world was sparked by a belief in the power of entrepreneurship and a strong commitment to customer relationships and corporate responsibility.
Phone: 760-673-7700 --- E-mail: Speakers@speaking.com


Brian ParsleyBrian Parsley -- North Carolina USA, 15.0k to 20.0k
Brian Parsley is a Certified Professional Behavior Analyst who speaks to companies on sales, customer loyalty, and employee retention. Pulling from his experience as Chairman of a national online recruitment site and his extensive background in the temporary staffing business, Brian knows what it takes to create environments that increase revenue while keeping employees and customers loyal.
Phone: 760-673-7700 --- E-mail: Speakers@speaking.com


Don PeppersDon Peppers -- Georgia USA, 30.0k to 50.0k
Recognized for over a decade as one of the leading authorities on Customer Relationship Management (CRM) business strategies, Don Peppers is an acclaimed author and a founding partner of Peppers and Rogers Group, the world’s leading customer-focused management consulting firm. Author Martin Mayer, in his book Whatever Happened on Madison Avenue, called Don Pepper's presentation on the future of marketing "brilliant... the most fascinating presentation I have ever witnessed." If your company wants to build long-term relationships with customers that will generate higher margins, increased customer loyalty and greater customer satisfaction, best-selling author and business visionary Don Peppers can explain how to get the job done - clearly, concisely and without ambiguity. Don is the Co-author with Martha Rogers of Enterprise One To One, The One To One Future, The One to One Fieldbook and The One to One Manager and author of Life's a Pitch, Then You Buy. He is a Partner at Peppers and Rogers Gro
Phone: 760-673-7700 --- E-mail: Speakers@speaking.com


Jake PooreJake Poore -- Florida USA, 5.0k to 10.0k
Jake's excellent training, facilitation, and customer service skills were developed in part over his 18-year career with The Walt Disney Company and with the Franklin-Covey organization. He began his Disney career in 1982 as a research specialist during a time when Disney was expanding into worldwide markets and needed demographics for its many mergers and acquisitions. Jake then spent several years with the Disney University, the internal training arm of Disney, both in Orlando and their Disneyland Paris counterpart pursuing his passion for training and development. In that role he was responsible for teaching corporate philosophy and business practices to the 65,000 Disney Cast Members and helped develop the Service Excellence program for Disney's leadership teams.
Phone: 760-673-7700 --- E-mail: Speakers@speaking.com


Lou PritchettLou Pritchett -- South Carolina USA, 15.0k to 20.0k
Lou Pritchett an acclaimed author, dynamic teacher and one of the world's most highly rated speakers. He is acknowledged in numerous books and periodicals and by savvy and successful corporate executives everywhere as the foremost leader in change management. Author of the best-seller, Stop Paddling, Start Rocking the Boat and What The Internet Can't Teach You, Pritchett explains how to survive and succeed by leading change in an unforgiving world of global economic revolution as well as the growing importance of the human factor in the tidal wave of 21st century technology. His wealth of knowledge comes from years of experience in management positions, including president and general manager of the company's Philippines Manufacturing Corporation.
Phone: 760-673-7700 --- E-mail: Speakers@speaking.com


Neil RackhamNeil Rackham -- District of Columbia USA, 20.0k to 25.0k
Author of SPIN® Selling (McGraw Hill’s best selling business book ever) Major Account Sales Strategy, Managing Major Sales, Getting Partnering Right: How Market Leaders Are Creating Long-Term Competitive Advantage, and Rethinking The Sales Force. Three of his books have been on the New York Times best seller list and his works have been translated into over 50 languages; Author of over 50 influential articles on marketing, selling and channel strategy; Chairman and CEO of three international research and consulting firms; Recipient of the Instructional Systems Association lifetime award for Innovation in Training and Instruction for his sales training work.
Phone: 760-673-7700 --- E-mail: Speakers@speaking.com


Michelle RayMichelle Ray, CSP -- Vancouver Canada, 5.0k to 10.0k
Michelle Ray is a highly sought-after international consultant, business keynote speaker, author and educator who demonstrates a deep understanding of the consequences of low morale and ineffective leadership in the workplace. Born in Australia, Michelle began her career in the media industry during the recession of the early 80's. She was once told by management that she "didn't have what it takes" to succeed in the business world. With self-doubt and a lack of mentors, Michelle was inspired to move up the management ladder to self-employment; creating her own successful international business. She believes that leadership is a state of mind and helps individuals at any stage of their career to master personal leadership…the ability to take charge of oneself in any situation. Michelle speaks passionately about self – actualization, the importance of outstanding leadership in the workplace and the responsibility of positive communication and influence.
Phone: 760-673-7700 --- E-mail: Speakers@speaking.com


Tim RichardsonTim Richardson, CSP, MS -- Tennessee USA, 5.0k to 10.0k
Tim Richardson, MS, CSP, works with sales professionals to help them increase sales, grow their business, and have a balanced meaningful life. His "Success by Choice, Not by Chance" program shows top performers how to's for obtaining higher levels of success and significance. He's a perfect fit for insurance agents, real estate sales people, direct selling organizations, and anyone beaten down by the demands of a selling professional. Derald Roth, an executive with the largest Insurance Company in North American recently wrote, "Tim delivered his customized program with such great humor it made me think he was a former standup comedian!". Gerri Lemen, GTE Federal Credit Union Branch Manager wrote: "I have heard many other motivational speakers, including Ken Blanchard, Tony Tobbins, Zig Ziglar, and have read the works of Covey, Carlson, and Mandino, and I think Tim is one of the best!"
Phone: 760-673-7700 --- E-mail: Speakers@speaking.com


Billy RiggsBilly Riggs -- Texas USA, 5.0k to 10.0k
Like his professional speaking peers, Billy Riggs' message has the enduring power to change lives. This is where any similarity with other speakers ends! Billy graphically illustrates his messages by skillfully weaving humor, audience participation, and world-class illusions into one seamless presentation. Some are great speakers, others are great illusionists... Billy Riggs is both! Billy has been booked for pure entertainment by some and pure message by others. Most clients request a fun-filled and highly entertaining program mix with a solid message and lots of take home value. Audiences will be riveted to their seats one minute and rolling in the aisles with laughter the next. They'll talk about Billy's programs for years to come!
Phone: 760-673-7700 --- E-mail: Speakers@speaking.com


Lorna RileyLorna Riley, CSP -- California USA, 5.0k to 10.0k
Many say Lorna Riley is the most dynamic speaker they've heard, receiving consistenly top ratings. A business owner, award-winning sales executive, published author of four books, she is a frequent repeat presenter--as many as 150 return requests. Her success philosophy increased sales and productivity by 600%. Lorna has written over 50 skill development programs, increasing her value for multiple presentations. Her unique umbrella program, "Quest for Your Best," with its companion book, inspires a unified passion for excellence. Three "Quest for Your Best" tracks: management/leadership, customer service/teams, and sales productivity give continuity to organizational goals. Over 20 programs available in sales, from small to major account. Over 16 programs related to time management--change, stress management, goals, managing multiple priorities. Over twelve programs in thinking skills--memory management, creativity, problem solving, psychology of motivation, attitude adjustment
Phone: 760-673-7700 --- E-mail: Speakers@speaking.com


Martha RogersMartha Rogers, Ph.D -- Ohio USA, 25.0k to 30.0k
Business 2.0 magazine named Martha Rogers, Ph.D. one of the nineteen most important business gurus of the past century. The World Technology Network named her as “an innovator most likely to create visionary ripple effects.” Recognized for the past decade as one of the world’s leading experts on customer-based business strategies and growing customer value, Dr. Rogers is an acclaimed author, a world class-class speaker, and a founding partner of Peppers and Rogers Group, the world’s leading customer-focused management consulting firm, based in Norwalk, CT, and boasting an impressive list of Fortune 500 clients. Gartner Group has positioned Peppers and Rogers Group as the only CRM-services firm that can help clients with both “vision” and “implementation” of their customer strategy. Martha’s experience, expertise, and ability to think out of the box makes her equally popular with media interviewers, speaking event planners, and Fortune 1000 executives seeking to learn how to compete in the Informa
Phone: 760-673-7700 --- E-mail: Speakers@speaking.com


Barbara SanfilippoBarbara Sanfilippo, CSP, CPAE -- California USA, 5.0k to 10.0k
An excellent business and motivational speaker specializing in sales, service, client relationships, and how to Dream Big! For solid content, customization, and electric energy, Barbara Sanfilippo is the speaker for you. CEO’s, entrepreneurs, and association executives give her top scores for delivering idea-packed, entertaining, and interactive programs with take home value. Her repeat clients rave about her dynamic style, audience involvement, and pre-program preparation. She is a popular national and international speaker, consultant, and author of "Dream Big! What's The Best That Can Happen?" and "The Service Path: Your Roadmap For Building Strong Customer Loyalty." Barbara's topics include: high performance selling, customer service, client relationship strategies, life balance, and motivation. She is in demand for convention keynotes, recognition events, sales and management conferences, and executive retreats. Previously, she was a Vice President with Bank of America.
Phone: 760-673-7700 --- E-mail: Speakers@speaking.com


Debra SchmidtDebra Schmidt, MS, APR -- Wisconsin USA, 5.0k to 10.0k
Debra Schmidt is "America's Loyalty Ambassador." Debra is an expert in customer and employee retention, new business development and sales. She leads seminars and delivers keynote addresses for professional and trade associations, nonprofit organizations and Fortune 500 companies throughout the United States. She is one of the country's most versatile speakers with a client list that reads like the "Who's Who" of Corporate America. She is the author of many articles and "101 Ways to Build Customer Loyalty"--a booklet loaded with tips for building lifetime relationships with your customers. Debra has been quoted as a customer loyalty expert in numerous periodicals and was an Emmy Award nominee for her television special on child abuse.
Phone: 760-673-7700 --- E-mail: Speakers@speaking.com


Dave SchwensenDave Schwensen -- Ohio USA, 2.5k to 5.0k
Dave Schwensen's professional background enables him to bring unique solutions to common problems. A veteran of the fast paced and high stress entertainment industry in Hollywood and New York, he worked behind the scenes as a talent coordinator and consultant for television networks, film studios and live performance venues. With egos and star power often clashing on a daily basis, Dave developed a set of communication skills to promote teamwork and meet deadlines through his experiences with many of today's top stars and production companies.
Phone: 760-673-7700 --- E-mail: Speakers@speaking.com


Rick SegelRick Segel, CSP -- Massachusetts USA, 2.5k to 5.0k
Rick Segel, Certified Speaking Professional (CSP), helps organizations and businesses sell and market more effectively, with an imaginative and creative flair. He is a streetsmart, down-to-earth business speaker who blends serious business topics from sales and marketing to customer service with a side order of humor.
Phone: 760-673-7700 --- E-mail: Speakers@speaking.com


Ross ShaferRoss Shafer -- California USA, 15.0k to 20.0k
ROSS SHAFER is one of the most sought-after keynote speakers, management advisors, and seminar leaders on the subjects of motivating change, customer empathy and urgency, and market relevance. Speaking over seventy-five times a year, Ross frequently shares the stage with heavyweights like Colin Powell, Tom Peters, Jack Welch, and Malcolm Gladwell. A six-time Emmy Award winning TV host, writer, and producer, Ross left the entertainment world and turned his talents toward studying how cultural changes determine why certain organizations thrive during tough economic times, while others disappear into extinction.
Phone: 760-673-7700 --- E-mail: Speakers@speaking.com


William SinunuWilliam Sinunu -- New York USA, 5.0k to 10.0k
William Sinunu, is a multi-lingual citizen of the world who has lived in or traveled to over 100 countries on six continents. A former JetBlue Airways executive, Sinunu was instrumental in developing and supporting the airline’s innovative customer driven culture. In addition, Sinunu has worked as a multi-lingual interpreter for the U.S. Department of Immigration and Customs and as a consultant for the U.S. Department of Human Services.
Phone: 760-673-7700 --- E-mail: Speakers@speaking.com


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